Customer Care Consultant – Customer Service & Administration

Astris PME; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Base Salary

Health Fund Allowance

Bonus Program

Supportive and collaborative team

Job summary

Astris PME in Seven Hills is seeking a proactive Customer Care Consultant to join our busy team. You will be the first point of contact for customers, handling inquiries by phone and email, and coordinating appointments for Sales Consultants and Service Technicians.

The role suits someone with customer service, administration, scheduling, or sales support experience who thrives in a fast-paced environment and values accuracy, teamwork, and excellent communication.

Qualifications

• Previous experience in customer service, administration, sales support, or a similar role
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• Sound computer skills, including Microsoft Office and CRM systems
• A positive, professional, and team-focused attitude

Responsibilities

• Providing exceptional customer service via phone and email
• Managing customer enquiries and shared inboxes
• Scheduling appointments for Sales Consultants and Service Technicians
• Processing orders and providing sales administration support
• Maintaining accurate customer records within our CRM system
• Liaising with internal departments to ensure smooth and efficient service delivery

Skills

Customer service

Administration

Sales support

Written communication

Verbal communication

Organisation

Time management

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Customer Care Consultant – Customer Service & Administration

At Astris PME, we provide high-quality assistive technology and mobility equipment solutions that help people live more independently. Our team is passionate about delivering exceptional service and practical solutions that genuinely improve the lives of our customers.

We're looking for a proactive and customer-focused Customer Care Consultant to join our growing team in Seven Hills on a full-time permanent basis.

This is an excellent opportunity for someone with customer service, administration, scheduling, or sales support experience who enjoys helping people and thrives in a busy, collaborative environment.

Make a Difference Every Day.

At Astris PME, we provide high-quality assistive technology and mobility equipment solutions that help people live more independently. Our team is passionate about delivering exceptional service and practical solutions that genuinely improve the lives of our customers.

We're looking for a proactive and customer-focused Customer Care Consultant to join our growing team in Seven Hills on a full-time permanent basis.

This is an excellent opportunity for someone with customer service, administration, scheduling, or sales support experience who enjoys helping people and thrives in a busy, collaborative environment.

About the Role

As our Customer Care Consultant, you'll be the first point of contact for our customers and play a key role in delivering an outstanding customer experience.

Your responsibilities will include:

• Providing exceptional customer service via phone and email

• Managing customer enquiries and shared inboxes

• Scheduling appointments for Sales Consultants and Service Technicians

• Processing orders and providing sales administration support

• Maintaining accurate customer records within our CRM system

• Liaising with internal departments to ensure smooth and efficient service delivery

About You

You are organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same.

To be successful in this role, you'll have:

• Previous experience in customer service, administration, sales support, or a similar role

• Excellent written and verbal communication skills

• Strong organisational and time management skills

• Sound computer skills, including Microsoft Office and CRM systems

• A positive, professional, and team-focused attitude

Why Join Astris PME?

• Competitive Base Salary

• Health Fund Allowance

• Bonus Program

• Supportive and collaborative team environment

• Meaningful work that positively impacts people's lives every day