Customer Banking Specialist - Bankstown

Commonwealth Bank Of Australia; Sydney; On-site; AUD 36,000 - 48,000; Part time

Job summary

Commonwealth Bank of Australia is seeking a part-time Customer Banking Specialist at Bankstown City Plaza Branch. You will engage with customers to understand their banking needs and offer tailored solutions across Home Loans, Business Banking and Financial Advice.

You will assist with inquiries, account maintenance and credit product applications, while conducting Financial Health Checks and demonstrating digital banking options. Join a team committed to service excellence.

Qualifications

• Experience delivering excellent customer service in financial services, retail, or hospitality.
• Ability to explain financial terms clearly and simply.
• Strong communication and interpersonal skills with customers.
• Vietnamese language skills highly desirable.

Responsibilities

• Engage with customers to understand banking needs and offer solutions across Home Loans, Business Banking & Financial Advice.
• Assist customers with enquiries, account maintenance and credit product applications.
• Conduct Financial Health Checks to assess financial needs and changes.
• Demonstrate in-branch technology and digital banking options to customers.
• Support processes and uphold our risk-aware culture.

Skills

Customer service

Financial terms

Communication

Vietnamese

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster.

Part Time Roster (28.75 hours per week):

• Monday: 9.30am - 4.00pm
• Tuesday: 9.30am - 4.00pm
• Wednesday: 9.30am - 4.00pm
• Thursday: 9.30am - 4.00pm
• Friday: 9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Bankstown City Plaza Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
• Vietnamese language skills highly desirable

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 04/09/2026