Customer Banking Specialist: Help Customers Achieve Goals

Commonwealth Bank of Australia; Bowral; On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank Group in Bowral is seeking a Customer Banking Specialist to engage with customers, discuss banking needs, and guide them through home loans, business banking and financial advice. You will support account maintenance and credit applications, while demonstrating branch technology and digital options.

The role emphasizes customer-centric solutions, accurate information, and integrity within a busy retail environment.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer Service

Communication

Problem Solving

Integrity

Job description

Commonwealth Bank Group in Bowral is seeking a Customer Banking Specialist to engage with customers, discuss banking needs, and guide them through home loans, business banking and financial advice. You will support account maintenance and credit applications, while demonstrating branch technology and digital options.

The role emphasizes customer-centric solutions, accurate information, and integrity within a busy retail environment.