Customer Banking Specialist - Tamworth

Coleambally; Tamworth; Hybrid; AUD 30,000 - 41,000; Part time

Job summary

Commonwealth Bank of Australia in Tamworth is seeking a Customer Banking Specialist for a part-time 15-hour-per-week roster. You will be the friendly first contact for customers, guiding them to the right channels and demonstrating in-branch and digital banking options.

The role emphasizes building connections, delivering high-quality service, and assisting customers with financial decisions while maintaining a professional demeanour in a busy branch environment.

Qualifications

• Proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and displaying the right behaviours to maintain an approachable and professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer Service

Communication Skills

Professional Demeanour

Customer Expectations

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

• Part time opportunity
• 15 hours per week
• Monday - Wednesday 11.15am - 4.15pm

Tamworth Branch - Customer Banking Specialist:

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives - whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Tamworth Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel

• Build personal connection with customers through meaningful conversations to enhance theirexperience

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’re interested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour

• Theability to manage customer expectationswith a professional presence

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.