Customer Banking Specialist - Childers

Commonwealth Bank of Australia; Childers; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank of Australia is seeking a Customer Banking Specialist for the Childers Branch on a part-time basis. The role involves being the first point of contact for customers, greeting them, understanding their needs, and guiding them to suitable banking channels.

You will showcase in-branch technology and digital banking options while ensuring the branch runs smoothly and customers have a positive experience.

Qualifications

• Demonstrated experience delivering high-quality customer service in financial services, retail or hospitality environments.
• Excellent communication skills and a friendly, professional demeanour.
• Ability to manage customer expectations with poise and empathy.

Responsibilities

• Greet customers and understand their enquiry, guiding to the appropriate channel.
• Build personal connections to enhance the customer experience.
• Explain in-branch technology and digital banking options to customers.
• Monitor branch activity to ensure smooth operations and customer satisfaction.

Skills

Customer service

Communication

Professional demeanour

Job description

Childers Branch - Customer Banking Specialist

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part time role - 20 hours per week

Monday - Friday

9.15am - 1.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

As the Customer Banking Specialist in our Childers Branch, you'll be the face of CommBank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals.

'Aboriginal & Torres Strait Islander people encouraged to apply'

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