Customer Banking Specialist - Castle Hill

Commonwealth Bank of Australia; Northern Beaches; Sur place; AUD 55 000 - 70 000; Plein temps

Résumé du poste

Commonwealth Bank of Australia in Castle Towers Branch seeks a Customer Banking Specialist to assist customers with a range of banking needs, including home loans, business banking, and financial advice. You will handle account enquiries, process applications for credit products, and demonstrate branch technology and digital options.

You will problem-solve and deliver solutions while maintaining risk controls in a busy retail environment and focusing on customer outcomes.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.

Responsabilités

• Have in-depth conversations with customers about home loans, business banking and financial advice.
• Support customers with account enquiries and process credit product applications.
• Educate customers on in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding risk and process standards.

Connaissances

Customer service

Communication

Problem solving

Financial terms

Description du poste

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Full Time Roster (38 hours per week)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Castle Towers Branch , you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make the right financial decisions and achieve their dreams.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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