Customer Banking Specialist - Broadway

Commonwealth Bank Of Australia; Sydney; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Indigenous Employee Network

Career development opportunities

Supportive team environment

Job summary

Commonwealth Bank Of Australia is seeking a part-time Customer Banking Specialist for Broadway, Sydney. This rostered role covers 30 hours per week with set shifts across Monday, Tuesday, Thursday and Friday, 9:30am–4:00pm.

You will engage customers, explain banking options, and support in-branch digital services. You’ll help clients with account maintenance, home loans, business banking, and financial guidance, while delivering Financial Health Checks and holistic solutions in a busy retail

Qualifications

• Experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Ability to explain financial terms clearly.
• Strong communication and interpersonal skills.

Responsibilities

• Discuss banking needs and product options with customers.
• Assist with enquiries, account maintenance and credit product applications.
• Perform Financial Health Checks to identify changes.
• Introduce branch technology and digital banking options.
• Resolve issues while upholding processes and risk culture.

Skills

Customer Service Excellence

Communication Skills

Financial Services Knowledge

Problem Solving

Job description

Customer Banking Specialist - Broadway Commonwealth Bank of Australia Broadway, NSW, AU

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (30 hours per week):

Monday: 9.30am - 4.00pm

Tuesday: 9.30am - 4.00pm

Thursday: 9.30am - 4.00pm

Friday: 9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Advertising End Date: 17/09/2026