Customer Banking Specialist - Merrylands

cba; Cumberland; On-site; AUD 33,000 - 44,000; Part time

Job summary

CommBank in Stockland Merrylands Branch is seeking a Customer Banking Specialist on a part-time roster of 15 hours per week. You will engage with customers to understand banking needs and opportunities, including home loans, accounts and digital tools, and will complete financial health checks.

You will provide options and clear explanations, supporting customers in a busy retail environment while upholding our risk-aware culture and service standards.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions and put the customer first.

Responsibilities

• Have in-depth conversations with customers about banking needs including home loans, business banking and financial advice.
• Support inquiries, account maintenance and process applications for credit products.
• Perform Financial Health Checks to assess customer needs and changes.
• Educate customers and demonstrate in-branch technology and digital banking options.
• Solve problems while adhering to processes and risk controls.

Skills

Customer service

Communication

Problem solving

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (15 hours per week):

• Monday: OFF
• Tuesday: 11.00am - 4.00pm
• Wednesday: 11.00am - 4.00pm
• Thursday: 11.00am - 4.00pm
• Friday: OFF

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Stockland Merrylands Branch , you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make the right financial decisions and achieve their dreams.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you

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Advertising End Date: 17/09/2026