Customer Banking Specialist - Alice Springs (Full Time)

Commonwealth Bank; Alice Springs; On-site; AUD 60,000 - 76,000; Full time

Job summary

The Commonwealth Bank Alice Springs branch is seeking a Customer Banking Specialist to join our team on a full-time basis. Rostered hours are 38 per week, Monday to Friday, 8:30am to 5pm, so reliability and consistency are essential.

In this role you will build relationships, guide customers in using in-branch technology and digital banking, handle transactional needs, perform Financial Health Checks, and refer more complex needs to specialists.

Qualifications

• Ability to ask the right questions and find the right solutions, with integrity and customer focus.
• Passion for service excellence with the ability to work independently and refer to specialists.
• Experience in busy, commercial retail environments with holistic customer solutions.
• Genuine passion for customers and doing the right thing to prioritise customer needs.

Responsibilities

• Build personal connections with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers’ transactional needs in-branch to ensure satisfaction.
• Complete Financial Health Checks to assess needs and changes.
• Interview and process applications for personal loans, credit cards and related products.
• Proactively call customers to build rapport and invite them for Health Checks or appointments.
• Adhere to Bank processes and reconcile transactions; review customers' financial positions.
• Engage with customers by participating in community events and fundraising.
• Look out for team safety and wellbeing.
• Use tools to capture customer feedback and act to fix service breaks.

Skills

Customer service

Communication skills

Problem solving

Integrity

Teamwork

Job description

We are looking for a Customer Banking Specialist to join our Alice Springs branch on a full time basis!

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Roster: 38 hours per week - Monday – Friday: 8.30am – 5pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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