Customer Advisor - TradePoint

B&Q; Hobart; On-site; AUD 29,000 - 39,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Plymouth is looking for a TradePoint Customer Advisor to join our team in Plymouth. This full-time role (36.75 hours per week) involves serving TradePoint members, listening to their needs and guiding them to the right products and services.

Shifts run Monday to Sunday from 7:00am to 10:00pm. You will be part of a diverse team focused on delivering a great customer experience while building relationships with trade customers and driving sales.

Qualifications

• Great communicator and team worker able to engage with colleagues and customers.
• Ability to build relationships with customers and spot new business opportunities.
• Willing to learn and develop through training and work with others.

Responsibilities

• Handle TradePoint counter and engage with trade members.
• Understand customer business and recommend products and services.

Skills

Communication skills

Team player

Customer relationship

Sales mindset

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q PlymouthWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

Overview

Customer Advisor - TradePoint Full Time - 36.75 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £13.10 per hour B&Q PlymouthWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

What's the job?

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

What We Need

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits and lots more!

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.