Customer Account Manager

seek.com.au; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Job summary

Australasian Music Supplies (AMS) is seeking a Customer Account Manager to nurture our network of music retailers. You will handle product inquiries, orders and sales opportunities, building strong relationships and driving growth within existing accounts.

Based in Melbourne's south-eastern suburbs, AMS offers product training and a collaborative team environment. Previous music industry experience is highly regarded and a passion for music is essential.

Qualifications

• Previous sales or customer service experience
• Knowledge of musical instruments, accessories and/or music technology
• The ability to play and confidently demonstrate a musical instrument
• A genuine desire to provide an excellent experience for customers

Responsibilities

• Building and maintaining strong relationships with existing customers
• Handling inbound customer enquiries and sales opportunities
• Promoting and selling musical instruments and accessories
• Providing knowledgeable product advice and recommendations
• Processing and following up customer orders and enquiries
• Identifying opportunities to grow sales within existing accounts
• Supporting promotions, new product releases and sales initiatives
• Working closely with our wider sales, purchasing and warehouse teams
• Providing the high level of customer service AMS is known for

Skills

Sales experience

Customer service

Communication

Relationship-building

Organisational skills

Proactive/self-motivated

Job description

As an Customer Account Manager, you will work with our established network of music retailers, helping customers with product enquiries, orders and sales opportunities across our range of musical instruments and accessories. Working as part of our sales team, you will build and maintain strong relationships with existing customers, handle inbound enquiries and identify opportunities to grow sales within existing accounts.

Key responsibilities

Building and maintaining strong relationships with existing customers

Handling inbound customer enquiries and sales opportunities

Promoting and selling musical instruments and accessories

Providing knowledgeable product advice and recommendations

Processing and following up customer orders and enquiries

Identifying opportunities to grow sales within existing accounts

Supporting promotions, new product releases and sales initiatives

Working closely with our wider sales, purchasing and warehouse teams

Providing the high level of customer service AMS is known for

About you

Previous sales or customer service experience

Experience within the musical instrument, music retail or related industry highly regarded

Knowledge of musical instruments, accessories and/or music technology

The ability to play and confidently demonstrate a musical instrument

Strong communication and relationship-building skills

A proactive, self-motivated approach

Good organisational skills and attention to detail

Confidence working as part of a busy sales team

A genuine desire to provide an excellent experience for customers

About us

Australasian Music Supplies (AMS) is one of Australia's leading wholesalers and distributors of musical instruments and accessories. For more than 48 years, we have supplied music retailers throughout Australia with a portfolio of recognised and exclusive brands, backed by knowledgeable people, strong industry relationships and a commitment to outstanding customer service. Based in Melbourne's south-eastern suburbs, our team combines a genuine passion for music with a professional, customer-focused approach.

A career in the musical instrument industry

Established customer accounts and leading music brands

Comprehensive induction and product training