CSS ANZA Head of BOS and NMA

Ericsson GmbH; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Ericsson GmbH in Australia seeks a Head of BSS OSS Network Management and Automation Domain for ANZA CSS. You will lead a team of PMs, Solution Architects and Integration Engineers, delivering the CSS BSS OSS Network Management and Automation portfolio across ANZA customers.

You will drive pre-sales collaboration and business development with technical excellence. This high-impact role reports to the Head of CSS in CU ANZA and is part of the leadership team, focusing on staff development,

Qualifications

• Deep expertise in the CSS BSS OSS Network Management and Automation portfolio with vision and services.
• 10+ years in leadership roles with customer exposure.
• Extensive experience managing a project portfolio for customers.
• Familiarity with Ericsson’s project management framework, processes, and tools.
• Strong interpersonal, communication, and financial acumen.

Responsibilities

• Lead the portfolio of projects under the domain and ensure operational and financial progress per business case.
• Build and maintain service delivery resources and competence aligned with delivery capacity.
• Staff projects and presales engagements including right-shoring strategies.
• Act as design authority in the domain and promote asset reuse.
• Collaborate with cross functional teams to secure commitments and delivery excellence.
• Ensure adherence to Ericsson processes, ethics, compliance and culture.
• Identify improvement opportunities and lead new procedures.
• Engage with customers at all levels, including c-level, and drive knowledge sharing.
• Control budget and secure cost recovery; contribute to sales, project and operations governance.
• Develop customer-facing teams and participate in ANZA CSS leadership team.

Skills

Domain leadership

BSS OSS network mgmt

Automation domain

Project portfolio mgmt

Customer exposure

Communication skills

Financial acumen

Ericsson project mgmt framework

Job description

Join our Team

About this opportunity:

As the Head of BSS OSS Network Management and Automation Domain for ANZA CSS, you will be fully accountable for delivering solutions covering the CSS BSS OSS Network Management and Automation portfolio for all the customers in Australia and New Zealand. In this unit, you will lead a team of Project Managers, Solution Architects, and Integration Engineers with expertise in the BSS OSS Network Management and Automation Domain.

The Head of Core Network Applications Domain will be a pivotal force in driving the success of our customer delivery services across all ANZA customers.

This is a high-impact role that will not only lead our domain capabilities to fulfil each of the customer’s demands but also will support ANZA CSS organization in business development activities to reinforce our value proposition with technical expertise during the presales engagements.

This role reports to the Head of CSS in CU ANZA and part of the leadership team.

What you will do:

• Lead the portfolio of projects under the domain responsibility and secure operational and financial progress as per the approved business case.
• Build and maintain service delivery resources and competence in accordance with CU CSS delivery capacity planning.
• Secure effective staffing of projects and presales engagements including right-shoring strategies.
• Act as design authority in the domain.
• Promote asset reuse and industrialization.
• Collaborate with cross functional teams to secure customer commitments and delivery excellence.
• Ensure full adherence to Ericsson processes, ethics & compliance directives, and cultural sensitivity.
• Identify opportunities for process improvements and lead initiatives to implement new procedures.
• Engage with the customer at all levels, including c-level.
• Control Unit’s budget and secure cost recovery.
• Drive knowledge sharing and promote best practices.
• Act as the escalation interface towards the Market Area and Business Area for the solutions under the domain responsibility.
• Actively participate in Sales, Project & Operations governance.
• Effectively build, lead, and develop a customer facing teams that consistently earns the trust and confidence of key customer stakeholder groups.
• Actively contribute as a member of the ANZA CSS LT to the overall success of the organization.

The skills you bring:

• Deep expertise in the CSS BSS OSS Network Management and Automation portfolio with sound understanding of CSS BSS OSS Network Management and Automation Portfolio’s vision, business objectives, products, solutions, and services.
• 10+ years in leadership positions with customer exposure
• Extensive experience managing a project portfolio and deliveries towards customers.
• Experience with Ericsson’s project management framework, processes, and tools.
• Excellent interpersonal and communication skills and be able to interact with people at all levels.
• Financial acumen
• Role model of Ericsson’s Core Values
• Customer focused, sees the big picture, can get things done with agility and speed.
• Self-motivated, with positive attitude and drive to solve problems and expand knowledge.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: Australia (AU) || Melbourne or Sydney