CSE Best Practice Officer

Transport for NSW; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Monthly office visits for regional bas

Job summary

Transport for NSW is seeking a proactive professional to join the Community and Stakeholder Engagement team. You will help develop and embed practical standards, templates and guidance to raise consistency in engagement practice across the organisation.

You will support the creation and maintenance of policies, toolkits and best-practice guidance, coordinate Community of Practice activities and assist with engagement platforms and CRM.

Responsibilities

• Help develop, improve and embed practical standards, tools, guidance and systems that support consistent, high-quality engagement practice across Transport.
• Support the development, maintenance and continuous improvement of CSE templates, toolkits, policies and best‑practice guidance.
• Coordinate Community of Practice activities and support engagement platforms and systems (including CRM).
• Use practitioner feedback, lessons learnt and data insights to identify opportunities to improve engagement practice.

Job description

Transport for NSW – Sydney International Airport NSW

You’re open to a change of direction and a new challenge.

Here’s your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you’ve imagined.

In this role, you'll:

Working as part of the Community and Stakeholder Engagement (CSE) team, you'll help develop, improve and embed practical standards, tools, guidance and systems that support consistent, high-quality engagement practice across Transport.

This role will see you support the development, maintenance and continuous improvement of CSE templates, toolkits, policies and best‑practice guidance, coordinate Community of Practice activities, and support engagement platforms and systems (including CRM). You'll also use practitioner feedback, lessons learnt and data insights to identify opportunities to improve the quality, usability and consistency of engagement practice.

You’ll work with teams across CSE to turn good practice into practical tools and improvements that people can use, helping maintain accessible and compliant frameworks and systems while balancing priorities in a busy and geographically dispersed team.

This is a permanent full-time opportunity that can be based in any Transport for NSW office, offering Transport for NSW hybrid working arrangements. If based regionally, it is expected that you will attend our Elizabeth Street, Sydney office at least once a month.

For more information on this position and business unit, view the role description and information pack.

About you

You're a highly organised, collaborative and proactive professional with experience in communication, engagement or public‑relations roles within a government or service‑delivery environment. You'll bring strong written communication and coordination skills, sound judgement and an ability to manage competing priorities and stakeholder relationships.

You enjoy making things work better. You can take information, feedback and lessons learnt and turn them into clear, accessible guidance, templates and practical improvements. You're comfortable working with systems and data, have a strong eye for detail, and can help others understand and adopt consistent ways of working.

You'll thrive in a collaborative environment where you'll work across teams to strengthen engagement practice, support continuous improvement and help make best practice easier to understand and apply.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available.