CSA (Delivery Driver)

Coles Group; Salamander Bay; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Discounts on shopping & entertainment

Flexible shifts

Career growth opportunities

Rewards through mythanks program

Partner discounts

Wellbeing support

Job summary

Coles Group Pty Ltd is hiring a Customer Service Agent to deliver customer orders to homes and assist with order picking and packing. You’ll drive in local neighbourhoods, ensuring timely, accurate deliveries and safe navigation of streets and delivery points.

You’ll work across store trading days with shifts spanning early mornings, daytime and evening, including weekends. A current driver’s licence and a safe driving history are essential, plus physical fitness for lifting groceries from van

Qualifications

• Commitment to providing great customer experiences with energy and pace.
• Current full or provisional Australian driver’s licence with 12+ months driving experience and a clean record.
• Comfort driving in busy streets and suburbs.
• Physically active role involving lifting and carrying groceries.
• Willingness to work across store trading days including early mornings, evenings and weekends.

Responsibilities

• Deliver customer orders to homes using Coles vans.
• Assist with picking and packing orders to preparation standards.
• Safely drive and navigate local neighbourhoods, including stairs at delivery points.

Skills

Customer service

Driver's licence

Safe driving record

Physical fitness

Flexible hours

Job description

It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.

About the role

As a Customer Service Agent (CSA) you’ll get behind the wheel of our iconic Coles vans and help deliver customer orders to our customers homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping to their homes during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.

About you and your skills

• A commitment to providing great customer experiences by working with enthusiasm, energy and pace
• A current full or provisional Australian driver's licence with a minimum of 12 months' driving experience, along with a safe driving record (you will be required to consent to a police history and driving history check).
• The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas
• To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!)
• Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm)

What’s in it for you?

• Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year
• Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability
• Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!
• Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers
• Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks
• Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.