CSA (Delivery Driver)

Coles Group Pty Ltd; Gosford; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Instore/online discounts

Flexible shifts

Career growth in retail

MyThanks rewards platform

Wellbeing resources

Job summary

Coles Group Pty Ltd in Gosford is seeking a Customer Service Agent to deliver orders by van and assist with picking and packing to the highest standard.

You’ll drive locally, navigate busy streets, lift groceries, and provide outstanding service while working flexible shifts from early mornings to late evenings.

Join a diverse team and play a key role in timely home deliveries while upholding safety and customer satisfaction across our store network.

Qualifications

• A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
• A current full or provisional Australian driver's licence with a minimum of 12 months' driving experience, along with a safe driving record (consent to police history and driving history check).
• The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas.
• To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!).
• Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm)

Responsibilities

• Deliver customer orders to homes using Coles vans.
• Assist with picking and packing orders to a high standard.

Skills

Customer service

Driving licence

Safe driving

Physical fitness

Flexible hours

Job description

It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.

About the role

As a Customer Service Agent (CSA) you’ll get behind the wheel of our iconic Coles vans and help deliver customer orders to our customers homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping to their homes during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.

About you and your skills

• A commitment to providing great customer experiences by working with enthusiasm, energy and pace
• A current full or provisional Australian driver's licence with a minimum of 12 months' driving experience, along with a safe driving record (you will be required to consent to a police history and driving history check).
• The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas
• To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!)
• Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm)

What’s in it for you?

• Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year
• Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability
• Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!
• Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers
• Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks
• Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.