Cruise Product Coordinator - Broadbeach, QLD

Ignite; Gold Coast City; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Discounts on travel

Beachfront Broadbeach office

Résumé du poste

Ignite in Broadbeach, QLD is seeking a Cruise Product Coordinator to support day-to-day operations, maintain accurate cruise packages, and collaborate with Product Managers, Sales, and marketing teams. This role directly impacts customer experience and commercial performance of our cruise offering.

Key duties include managing Zendesk inquiries, ensuring website listings are up-to-date, and testing rates and products via Traveltek APIs and faresheets while staying organized under pressure.

Qualifications

• 12+ months’ experience in retail or wholesale travel preferred.

Responsabilités

• Provide proactive administration support to Cruise Product Managers across day-to-day operations.
• Manage all Zendesk inquiries from Sales, After Sales and other stakeholders with timely, friendly communication.

Connaissances

Organizational skills

Attention to detail

Communication

Problem solving

Multi-tasking

Tech-savvy

Description du poste

Cruise Product Coordinator - Broadbeach, QLD

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and fast-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

Maternity Leave cover: 12 months

A day in the life:

• Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
• Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
• Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
• Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
• Test Traveltek Clusters to ensure they are accurate and bookable
• Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
• Conduct regular rate analysis to stay competitive and aligned with market trends
• Research new products, tours, and attractions to enhance our offering or create upsell opportunities
• Carry out weekly checks of rates and inventory for products currently being promoted

Who you are:

• 12+ months’ experience in retail or wholesale travel preferred

A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry

• Natural organizer with excellent attention to detail
• Calm under pressure and comfortable juggling multiple priorities
• Proactive problem‑solver who anticipates and resolves issues early
• Confident, clear communicator with all stakeholders
• Tech‑savvy — comfortable with systems, trackers, and inbox management
• Customer‑focused with a passion for delivering great experiences
• Team‑spirited, supportive, and flexible (including some public holidays)
• Detail‑driven with strong ownership from start to finish
• Adaptable — handles shifting priorities and change with ease

What you'll enjoy:

• Ongoing brain power-ups and skill sharpening
• Catapult your career across a network of brands and businesses in an evolving industry
• Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
• Access to industry leading health and well - being programs and financial advisors
• Set up shop in a swanky beachfront office in Broadbeach
• Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
• Take volunteer leave as part of giving back to the local community