CRM Projects Manager (Marketing) – 12 month FTC

Sportsbet Pty Ltd.; Melbourne; Ibrido; AUD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Hybrid working policy

Hack Days

Weekly massages onsite

Free breakfast onsite

Office socials

End of trip facilities

Discounted health insurance

Descrizione del lavoro

Sportsbet Pty Ltd in Melbourne seeks a Customer Marketing Strategic Projects & Automations Manager to join the Marketing & Data team. You’ll drive the evolution of CRM, unlock automation and personalisation, and partner across Marketing, Technology, Data and Product to deliver smarter, connected customer experiences.

You’ll lead a 3-person team, shape lifecycle programs from onboarding to reactivation, and champion data-driven decision making to optimise engagement and business outcomes.

Competenze

• 5+ years in CRM, customer marketing or lifecycle marketing roles, preferably in a complex or regulated environment.
• Strong hands-on experience with CRM and MarTech platforms, including customer engagement technologies.
• Expertise in lifecycle strategy, customer segmentation, personalisation and marketing automation.
• Proven experience leading end-to-end projects, driving adoption of new capabilities and delivering measurable outcomes.
• Strong analytical thinking, commercial acumen and the ability to translate data into compelling stories and actionable insights.

Mansioni

• Lead strategic CRM projects that enhance customer engagement, improve capability and deliver long-term business value.
• Shape and optimise customer lifecycle programs across onboarding, retention and reactivation, using data and automation to create more personalised experiences.
• Partner with Marketing Technology (MarTech), Data and Technology teams to implement new CRM tools, features and capabilities that scale performance.
• Drive innovation across CRM operations through advanced automation, dynamic content, personalisation and emerging engagement opportunities.
• Lead, coach and develop a high-performing team while influencing key stakeholders across the business to deliver customer-first outcomes.

Conoscenze

CRM platforms

Lifecycle marketing

Customer segmentation

Marketing automation

Data storytelling

Stakeholder communication

Strumenti

MarTech platforms

Automation tools

Descrizione del lavoro

About The Role

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally, but in Melbourne, Sydney and Darwin, we’re a tightknit team of 1,300+ teammates (with over half in Tech & Data Science). Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

As our Customer Marketing Strategic Projects & Automations Manager, you'll sit at the intersection of strategy, technology and customer experience, leading high-impact initiatives that shape the future of CRM at Sportsbet. You'll drive the evolution of our customer lifecycle programs, unlock new automation and personalisation capabilities, and partner with teams across Marketing, Technology, Data and Product to deliver smarter, more connected customer experiences. Reporting into the Head of Customer Marketing, you will lead a highly capable team of 3 and join the wider Marketing & Media team.

This is a role for someone who loves turning big ideas into scalable solutions, thrives on solving complex challenges, and gets excited by using data, technology and innovation to drive meaningful business outcomes. You'll also lead a talented team while influencing the direction of our CRM capability and customer engagement strategy.

Responsibilities Include:

• Lead strategic CRM projects that enhance customer engagement, improve capability and deliver long-term business value.
• Shape and optimise customer lifecycle programs across onboarding, retention and reactivation, using data and automation to create more personalised experiences.
• Partner with Marketing Technology (MarTech), Data and Technology teams to implement new CRM tools, features and capabilities that scale performance.
• Drive innovation across CRM operations through advanced automation, dynamic content, personalisation and emerging engagement opportunities.
• Lead, coach and develop a high-performing team while influencing key stakeholders across the business to deliver customer-first outcomes

Please note, this is a 12 month maternity leave cover.

About You

While we are big on development and offer on the job training, we want to set you up for success. Along with a great attitude, it would be ideal that you have:

• 5+ years' experience in CRM, customer marketing or lifecycle marketing roles, ideally within a complex or regulated environment.
• Strong hands-on experience with CRM and MarTech platforms, including customer engagement technologies.
• Expertise in lifecycle strategy, customer segmentation, personalisation and marketing automation.
• Proven experience leading end-to-end projects, driving adoption of new capabilities and delivering measurable outcomes.
• Strong analytical thinking, commercial acumen and the ability to translate data into compelling stories and actionable insights

Essentially, you're a natural collaborator who can manage conflicting priorities, project manage and influence across diverse teams whilst confidently communicating complex ideas to a wide range of stakeholders.

The Perks

We work hard and play hard, so along with a competitive salary, here’s some of our other perks:

• 25 days annual leave (that’s right, an additional week’s leave!)
• Hybrid working policy (Monday and Friday from home)
• Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
• Weekly concierge service including free massages and nail appointments - all onsite in our Melbourne office!
• Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
• End of trip facilities with onsite table tennis and pool tables
• Discounted health insurance and free flu jabs yearly.

Our Focus on Diversity, Equity & Inclusion

We don’t just support diversity - we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work. We’re an inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.