CRM & Customer Lifecycle Manager

Australian Tourism Data Warehouse; Brisbane; Hybride; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid working environment

National impact role

Résumé du poste

Australian Tourism Data Warehouse is seeking a hands-on CRM & Customer Lifecycle Manager to transform how we engage with our national network. This individual contributor role involves building journeys, workflows and reporting, with a focus on measurable customer outcomes.

Two days per week in the office, hybrid working environment, and close collaboration with Product, Customer Success, Transformation and Distribution.

Qualifications

• Experience in CRM, lifecycle marketing or customer engagement and related discipline.
• Ability to design and implement end-to-end customer journeys and communications.
• Strong written communications and data-informed decision making.
• Comfort building workflows and automations without heavy briefing.

Responsabilités

• Own and continuously improve ATDW’s CRM and customer data.
• Build customer segments, automated workflows and lifecycle journeys.
• Use customer feedback to identify friction and opportunities.
• Create targeted email, product and lifecycle communications.
• Develop reporting on engagement, behaviour and CX metrics.
• Produce collateral using Canva or Figma and work with Product, CS, Transformation and Distribution.

Connaissances

CRM

Lifecycle marketing

Customer engagement

Marketing automation

Data-driven decisions

Outils

Intercom

Canva

Figma

Description du poste

Australian Tourism Data Warehouse – Fortitude Valley QLD

Help shape how more than 35,000 Australian tourism businesses engage with the national tourism platform that connects their content to travellers across Australia.

ATDW is Australia’s national tourism data and content platform. We work with 35,000+ tourism operators, every state and territory tourism organisation, Tourism Australia and 200+ distribution partners, with ATDW content generating tens of millions of consumer views each month across tourism websites and digital channels.

We’re looking for a hands-on CRM & Customer Lifecycle Manager to transform how we engage with that network.

This is not a traditional marketing management role. ATDW is a small team, and this is an individual contributor position with no direct reports. You’ll own the work and get into the detail yourself - building journeys, workflows, communications and reporting rather than briefing a team to do it.

What you’ll focus on

Approximately:

20% Communications & content

What you’ll do

Own and continuously improve ATDW’s CRM and customer data.

Build meaningful customer segments, automated workflows and lifecycle journeys.

Use customer behaviour, feedback and support data to identify friction and opportunities.

Create targeted email, product and lifecycle communications.

Build practical reporting around engagement, customer behaviour and CX measures.

Produce clear everyday content and collateral using tools such as Canva or Figma.

Work closely with Product, Customer Success, Transformation and Distribution.

What we’re looking for

You’ll likely come from CRM, lifecycle marketing, customer engagement, marketing automation or a related discipline.

More important than your exact background is that you are a builder and love executing from start to finish

You should be comfortable:

configuring CRM workflows and automations yourself – knowledge of Intercom is a bonus;

working with customer data and segmentation;

writing clear, concise communications;

analysing results and acting on them;

producing good-quality everyday creative;

working across different functions in a small organisation; and

balancing quality with pace.

You don’t need to be a specialist designer or a traditional brand marketer. We’re looking for someone who can combine customer thinking, data, technology and communication to improve measurable customer outcomes.

Why ATDW?

ATDW occupies a unique position in Australian tourism. Our platform connects tens of thousands of tourism businesses with state and national tourism organisations, destination websites and hundreds of distribution channels. ATDW supports more than 57,000 tourism listings and around millions of views in a typical month.

We’re rebuilding our platform and customer experience, giving you the opportunity to shape and own our CRM and lifecycle capability from the ground up.

We offer a hybrid working environment, with two days a week in the office. If you enjoy building things, simplifying customer experiences and using data to make communication more relevant, this is a role where your work can have national impact.