CRM Campaign Coordinator - North Ryde

Freedom Furniture Australia Pty Limited; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Freedom Furniture Australia Pty Limited is seeking a CRM Campaign Coordinator to drive customer communications across Australia and New Zealand. You will coordinate email, SMS and MMS campaigns, manage the promotional CRM calendar and work with the wider Customer team to optimise engagement.

You'll partner with creative teams, support campaign performance reporting and ensure campaigns meet brand and compliance standards, delivering impactful initiatives that boost customer experience and

Qualifications

• 1+ years' experience in CRM, marketing or campaign coordination.
• Experience executing marketing campaigns, including eDM, direct marketing and/or social campaigns.
• Strong attention to detail and project management skills.
• Excellent communication and stakeholder management abilities.
• Commercially minded with strong analytical skills.
• Proactive, organised and able to manage multiple priorities.
• Passion for marketing and customer experience.

Responsibilities

• Coordinate and execute CRM campaigns across email, SMS and MMS
• Manage the day-to-day promotional CRM calendar
• Develop and coordinate creative briefs and campaign requirements
• Build, test, schedule and deploy campaigns with a high degree of accuracy
• Monitor campaign performance and provide reporting insights
• Ensure all campaigns meet brand, legal and compliance requirements
• Collaborate with internal stakeholders to deliver engaging customer communications

Skills

CRM campaigns

Campaign coordination

Project management

Stakeholder management

Analytical skills

Multi-tasking

Marketing passion

Job description

Are you passionate about marketing, customer engagement and bringing campaigns to life? Freedom is looking for a CRM Campaign Coordinator to help deliver impactful customer communications across Australia and New Zealand.

Working closely with the CRM & Loyalty Manager and wider Customer team, you'll coordinate and execute email, SMS and MMS campaigns, manage the promotional CRM calendar, collaborate with creative teams and support campaign performance reporting and optimisation.

Key Responsibilities

• Coordinate and execute CRM campaigns across email, SMS and MMS
• Manage the day-to-day promotional CRM calendar
• Develop and coordinate creative briefs and campaign requirements
• Build, test, schedule and deploy campaigns with a high degree of accuracy
• Monitor campaign performance and provide reporting insights
• Ensure all campaigns meet brand, legal and compliance requirements
• Collaborate with internal stakeholders to deliver engaging customer communications

About You

• 1+ years' experience in a CRM, marketing or campaign coordination role
• Experience executing marketing campaigns, including eDM, direct marketing and/or social campaigns
• Strong attention to detail and project management skills
• Excellent communication and stakeholder management abilities
• Commercially minded with strong analytical skills
• Proactive, organised and able to manage multiple priorities
• Passion for marketing and customer experience

Why Join Freedom?

This is an exciting opportunity to grow your CRM and marketing career with a leading retail brand. You'll be part of a collaborative team, gain exposure to end-to-end campaign delivery and help create meaningful customer experiences that drive engagement and business results.