Crisis Incident Coordinator – Health Services

TELUS Health; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing program initiatives

Fun, dynamic team environment

Job summary

TELUS Health is hiring an Incident Management Coordinator to join our Sydney or Melbourne team. This frontline role drives intake, scoping, and resource allocation for incident management services in fast-paced crisis environments.

You will coordinate clinical providers, oversee service delivery administration, and engage with stakeholders to ensure timely, quality support. A proactive, empathetic professional with strong communication excels in this dynamic setting.

Qualifications

• Proactive and resourceful with strong organizational skills.
• Ability to work in a fast-paced environment and manage competing priorities.
• Experience in incident management or crisis coordination.
• Exceptional communication skills, both written and verbal.
• Strong strategic thinking and negotiation abilities.
• Empathetic and professional when handling sensitive and high-pressure situations.
• Detail-oriented with a focus on delivering quality service in a timely manner.

Responsibilities

• Coordinate the intake, assessment, and resource allocation for Incident Management services.
• Scope acute-care environments, crisis situations, and complex disaster events.
• Strategically and cost-effectively allocate clinical providers to incident management requests.
• Oversee all administrative functions related to service delivery.
• Gather sensitive customer information, ensuring clarity and accuracy to provide optimal support.
• Assess the urgency of requests and assign qualified providers to deliver timely intervention.
• Manage competing priorities and urgent requests, maintaining a high level of attention to detail and accuracy.
• Demonstrate sensitivity, professionalism, and empathy while working in high-pressure crisis situations.
• Direct internal stakeholders with service-related queries and issues to ensure smooth service delivery.

Skills

Incident management

Crisis coordination

Communication

Organizational skills

Strategic thinking

Negotiation

Empathy

Job description

TELUS Health is hiring an Incident Management Coordinator to join our Sydney or Melbourne team. This frontline role drives intake, scoping, and resource allocation for incident management services in fast-paced crisis environments.

You will coordinate clinical providers, oversee service delivery administration, and engage with stakeholders to ensure timely, quality support. A proactive, empathetic professional with strong communication excels in this dynamic setting.