Crisis Management Clinician

TELUS Health; Sydney; Hybrid; AUD 96,000 - 152,000; Part time

Benefits offered by this job

Hybrid working conditions

Professional development support

Career progression

Wellbeing days

Volunteer days

Parental leave

Job summary

TELUS Health is seeking a part-time Crisis/Incident Management Clinician to deliver clinical excellence in critical incident support. The role offers onsite, virtual or tele-support to organisations impacted by incidents, with trauma-informed brief interventions and psycho-education sessions.

The successful candidate will hold qualifications in Psychology or Social Work, registration with AHPRA or AASW, and a minimum of three years post-graduate experience.

Qualifications

• Experience delivering psychological first aid and trauma-informed brief interventions.
• Ability to manage client risk within a trauma-informed framework.
• Excellent customer service skills with empathetic, proactive stakeholder engagement.
• Willingness to travel inter-state and intra-state for incidents.

Responsibilities

• Provide clinical excellence in critical incident support onsite, virtually or via tele-support.
• Deliver psycho-education sessions and individual interventions as needed.
• Support multiple sites and modalities with a focus on onsite work.

Skills

Customer service

Empathy

Trauma-informed care

Crisis intervention

Education

Psychology or Social Work degree

Professional registration (AHPRA/AASW)

Tools

Computer systems

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We are seeking a Crisis/Incident Management Clinician (part-time 22.5 hours p.w) to provide clinical excellence in the delivery of critical incident support through onsite, virtual or tele support to organisations who have been impacted by critical incidents or significant change. We are seeking a clinician skilled in the delivery of psychological first aid and trauma-informed brief interventions, including delivery of psycho-education session and individual intervention. The role is an exciting opportunity to make a real difference to individuals and organisations – no two days are the same.

The role will provide the successful candidate with the opportunities to work across various work sites and across various modalities with a focus on onsite work.

What We Are Looking For:

Qualifications in Psychology, or Social Work.

Professional registration with the relevant health professional body (AHPRA, AASW) (essential)

Minimum three (3) years post graduate experience.

Ability to clinically manage client risk, and work within a trauma-informed framework.

Someone who is driven, enjoys working in a fast-paced and dynamic environment.

Excellent customer service skills with the ability to be empathetic and proactive with our organisation stakeholders.

Confidence with computer systems is an asset.

Someone who is open to traveling inter-state and intra-state in response to incidents.

Comfortable working 22.5 hours per week across three days.

What We Are Offering:

Hybrid working conditions with capacity to work from office or home when not onsite.

Professional development support program with access to external supervision, peer consultation, internal PD seminars and access to a library of approved clinical development courses to help you further your clinical development as you see fit.

Career progression - for the right clinicians, there are opportunities to further your career into leadership positions or other specialist services.

Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.