Crew - Franchise Day Shifts / Uni Students

Guzman Y Gomez; Sydney; Híbrido; AUD 65.000 - 75.000; Jornada completa

Descripción de la vacante

AIA is hiring a Customer Service Consultant to be the first point of contact for customers, delivering empathetic support and guidance on products and services. You will become an expert through our structured training and development program, helping customers make informed insurance decisions and gain peace of mind.

The role includes a hybrid work model with remote and in-office days, a 9am–5pm schedule, and a focus on accuracy in customer records and proactive follow-ups.

Formación

• Previous experience in a customer facing role such as retail, hospitality, telco, etc.
• Excellent verbal and written communication skills.
• Strong administration skills and attention to detail.
• Flexibility and adaptability to thrive in a fast-paced environment.

Responsabilidades

• Respond to inbound customer enquiries via telephone and email in an empathetic, professional manner.
• Provide clear, accurate information about products and services.
• Ensure customer records are accurate and up to date.
• Proactively contact customers and Financial Advisors to gather information when required.

Conocimientos

Customer service

Verbal communication

Written communication

Attention to detail

Problem solving

Descripción del empleo

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity:

As a Customer Service Consultant at AIA, you’ll have the opportunity to make a real difference in people’s lives. You’ll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.

Through our structured training and development plan, you’ll become an expert on AIA’s products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.

We are looking for new recruits to be able to start on Monday, 16th of November 2026.

Day to day you will:

• Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
• Provide clear and accurate information about our products and services.
• Ensure customer’s records are accurate and up to date.
• Proactively contact customers and Financial Advisors to gather additional information when required.

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through two days of remote work and three days of in-office collaboration (Monday - Wednesday) after an initial classroom-based training and buddy program.

Allocated shift pattern between: 9am - 5pm Monday – Friday.

Successful applications will demonstrate:

As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

• Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
• A keen attention to detail and strong administration skills
• Flexibility and adaptability to thrive in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to problem solve and a solution focused approach

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Career progression offered through internal pathway program, on the job training and induction program
• Free membership to AIA Vitality health and wellbeing program
• Four additional recharge days per year in addition to annual leave
• Competitive salary + Bonus Potential + Staff discounts
• Hybrid work – WFH 2 days per week
• Discounted parking available + public transport + amenities close by

AIA is different.

If you want to be part of an organisation that helps people live better every single day, apply via the link.

Our commitment to diversity and inclusion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. We also support accessibility.