Credit Control & eBilling Specialist – Key Clients

Allens; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Career progression support

Job summary

Allens is seeking a dedicated Credit Control & eBilling Specialist – Key Clients to support accurate, timely billing outcomes. You will handle eBilling submissions, monitor statuses, and manage collections to reduce outstanding balances.

The role prioritises attention to detail, problem solving, and strong communication with client contacts and internal stakeholders. A hybrid work arrangement is offered.

Qualifications

• Previous experience in eBilling, legal billing or credit control, ideally within a law firm, professional services or similarly complex environment.
• A willingness to learn eBilling processes and platforms if this is not already part of your experience.
• Experience with eBilling platforms such as Passport, Serengeti, Collaborati, Legal Tracker or CounselLink would be beneficial, but not essential.
• Strong attention to detail and accuracy when preparing invoices and data entry.
• Excellent problem-solving skills to investigate billing issues and follow matters through to completion.
• Clear written and verbal communication skills to work professionally with clients and internal stakeholders.
• Proficiency in Microsoft Excel and confidence using practice management, billing or finance systems.
• Ability to manage competing priorities and stay organised in a fast-paced environment.

Responsibilities

• Upload and submit client invoices through eBilling platforms, ensuring accuracy and client-specific requirements.
• Monitor invoice status, resolve formatting issues, and stay updated on client eBilling guidelines.
• Investigate and resolve invoice rejections, liaising with lawyers, executives and clients as needed.
• Pursue and obtain purchase orders from clients or coordinate with lawyers to progress billing.
• Ensure PO details are recorded in the practice management system and monitor matter budgets.
• Monitor aged debt for key eBilling clients and commence collections when appropriate.
• Escalate complex collection issues and prepare monthly collection performance reports.
• Be a primary contact for client billing enquiries and build strong relationships with clients and internal teams.

Skills

Attention to detail

Communication

Time management

Problem-solving

Tools

Microsoft Excel

eBilling platforms

Job description

Credit Control & eBilling Specialist – Key Clients

At Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.

• You’ll be a part of our Working Capital Team, working closely with client contacts and Practice Executives to support accurate, timely and effective billing outcomes.
• This role will focus on both eBilling and collections for some of our key clients, helping to ensure invoices are submitted correctly, rejections are resolved quickly and outstanding balances are managed proactively.
• As an eBilling & Credit Control Specialist in our Finance team, you will:
• Upload and submit client invoices through eBilling platforms, ensuring accuracy and compliance with client‑specific billing requirements.
• Monitor invoice status, identify and resolve technical or formatting issues, and maintain an up‑to‑date understanding of client eBilling guidelines, submission requirements and platform updates.
• Investigate and resolve invoice rejections in a timely manner, liaising with Billing Lawyers, Practice Executives, Billing Support, platform support teams and clients as needed.
• Pursue and obtain purchase orders from clients, or work with lawyers and Practice Executives to secure the information required to progress billing.
• Ensure purchase order details accurately recorded in the firm's practice management system and monitor matter budgets against billings, proactively seeking uplifts where required.
• Monitor aged debt for key eBilling clients and commence collections activity at the appropriate time to reduce outstanding balances.
• Escalate complex collection issues or disputes appropriately and prepare monthly reporting on collection performance and aged debt.
• Act as a key point of contact for client billing enquiries, building strong working relationships with client contacts, accounts payable teams and internal stakeholders.
• This is a permanent, full‑time opportunity. At Allens we have a hybrid working structure, typically 60% in the office and 40% from home. We would be happy to discuss any other flexible working arrangements that best support you.

About you

We are open to someone with eBilling experience, or someone coming from a credit control background who is keen to learn eBilling. You will have:

• Previous experience in eBilling, legal billing or credit control, ideally within a law firm, professional services or similarly complex environment.

• A willingness to learn eBilling processes and platforms if this is not already part of your experience.

  • Experience with eBilling platforms such as Passport, Serengeti, Collaborati, Legal Tracker or CounselLink would be beneficial, but is not essential.
  • Strong attention to detail and accuracy when preparing invoices, entering data and working with billing information.
  • Excellent problem‑solving skills, with the ability to investigate billing issues, resolve queries and follow matters through to completion.
  • Clear written and verbal communication skills, with the confidence to work professionally with clients, lawyers and internal stakeholders.
  • Proficiency in Microsoft Excel and confidence using practice management, billing or finance systems.
  • The ability to manage competing priorities, meet deadlines and remain organised in a fast‑paced working environment.
  • A proactive, self‑motivated and resilient approach, with the ability to handle challenging client or platform interactions professionally.
  • A collaborative mindset and a desire to learn, grow and contribute to a supportive team environment.

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:

• Financial: market competitive fixed remuneration, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
• Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in‑house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families.
• Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
• Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy, 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
• Recognition: team‑based recognition including social activities and contribution‑based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues, as well as our workplace giving and volunteering programs.