Credit & Collections Specialist

Saputo Inc.; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

AG Warehouse is seeking a proactive Credit Officer to oversee credit risk and collections across an assigned debtor portfolio. You will work with customers, store managers and internal sales teams to support timely payments, resolve queries and achieve positive commercial outcomes.

Ideal candidates have experience in credit or accounts receivable, strong communication and negotiation skills, and the ability to manage multiple priorities with accuracy and integrity.

Qualifications

• Experience in credit, accounts receivable or a related accounting role.
• Strong communication and negotiation skills.
• Confidence managing customer conversations and payment follow-ups.
• Strong analytical and problem-solving skills and excellent attention to detail and accuracy.
• The ability to work independently and manage competing priorities.
• Experience using credit management systems and Microsoft Excel.
• A collaborative, customer-focused approach.

Responsibilities

• Manage collections and follow up outstanding customer payments.
• Monitor debtor accounts and ensure compliance with agreed credit terms.
• Process and allocate incoming payments accurately.
• Conduct credit risk assessments for new and existing customers.
• Resolve account queries and disputes in a timely and professional manner.
• Build strong relationships with customers, store managers and sales teams.
• Support collection targets through proactive customer contact.
• Prepare reports and analysis relating to debtor performance and bad debts.
• Apply credit policies and ... when required

Skills

Credit management

Accounts receivable

Communication

Negotiation

Analytical thinking

Attention to detail

Independent work

Education

Accounting/Finance background

Tools

Credit management systems

Microsoft Excel

Job description

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

AG Warehouse is one of Australia’s largest independent rural retail businesses, operating over 30 locations across Victoria, Tasmania, and Southern New South Wales. Backed by Saputo Dairy Australia, we support farming customers across dairy, livestock, cropping, and lifestyle sectors with trusted advice and quality products.

AG Warehouse is looking for a proactive and customer-focused Credit Officer to join our team.

In this role, you will manage credit risk and collections across an assigned debtor portfolio. You will work closely with customers, store managers and internal sales teams to support timely payments, resolve account queries and achieve positive commercial outcomes.

This is a great opportunity for someone with experience in credit or accounts receivable who enjoys building relationships, solving problems and taking ownership of their work.

Key Responsibilities

• Manage collections and follow up outstanding customer payments
• Monitor debtor accounts and ensure compliance with agreed credit terms
• Process and allocate incoming payments accurately
• Conduct credit risk assessments for new and existing customers
• Resolve account queries and disputes in a timely and professional manner
• Build strong relationships with customers, store managers and sales teams
• Support collection targets through proactive customer contact
• Prepare reports and analysis relating to debtor performance and bad debts
• Apply credit policies and escalate higher-risk matters when required
  
  
  

You will bring:

• Experience in credit, accounts receivable or a related accounting role
• Strong communication and negotiation skills
• Confidence managing customer conversations and payment follow-ups
• Strong analytical and problem-solving skills and excellent attention to detail and accuracy
• The ability to work independently and manage competing priorities
• Experience using credit management systems and Microsoft Excel
• A collaborative, customer-focused approach
  
  
  

Why join us?

This role gives you the opportunity to manage a varied customer portfolio while working closely with teams across AG Warehouse. You will play an important role in supporting cash flow, managing credit risk and helping the business maintain strong, sustainable customer relationships.

If you are looking for a hands-on credit role where you can build strong relationships and make a practical contribution to the business, we would love to hear from you. AG Warehouse are an equal opportunity employer and all applicants must have Australian work rights.

As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.