CPI Lead Administrator - Hawthorn East

Coles Group; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible/hybrid working options

Gym facility and fitness classes

Free parking

Coles employee discounts

MyThanks recognition platform

Learning & development opportunities

Job summary

Coles Group Pty Ltd is seeking a CPI Lead Administrator within its Cost Management team. You will lead CPA operations, ensure compliance with the Grocery Code, and manage supplier pricing requests while supporting senior stakeholders across Merchandise Business Units.

The role involves coaching a team, developing reports, and partnering with Commercial, Technology and Support teams to implement improvements. Hybrid work options are available.

Qualifications

• Strong data management and administrative experience with high accuracy.

Responsibilities

• Lead the CPA operations ensuring service standards and compliance.
• Provide guidance on CPA processes and SRM system usage to Commercial stakeholders and suppliers.
• Develop reporting, dashboards and operational insights for governance and decision-making.
• Collaborate with Commercial, Technology and Support teams to drive process improvements and issue resolution.
• Lead and develop the CPI Administrator team through coaching and continuous improvement.

Skills

Data management

Analytical thinking

Team coaching

Communication skills

Retail/FMCG exposure

Salesforce familiarity

Tools

Salesforce

Job description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Commercial team is a large, but a close-knit group of trading experts, who are ready to shape the future of Coles. We pride ourselves on the long-lasting supplier relationships we build, the new ideas we develop and how passionately we work to help Australian eat and live better every day. And the best part? We’re all so different. We bring diversity of thought, backgrounds, and experience to every Business Unit across Coles Supermarkets and Liquor.

About the role

As CPI Lead Administrator, you will play a key role within the Cost Management team, supporting business compliance and partnering closely with senior stakeholders across our Merchandise Business Units. Reporting to the Commercial Cost Manager, you will lead a team of CPI Administrator's while ensuring Coles meets its obligations under the Grocery Code and effectively manages supplier pricing requests.

You will also:

• Lead the delivery of Cost Price Alteration (CPA) operations, ensuring service standards, compliance requirements and stakeholder expectations are met.
• Provide guidance and support to Commercial stakeholders and suppliers on Cost Price Alteration (CPA) processes and Supplier Relationship Management (SRM)system usage.
• Develop reporting, dashboards and operational insights to support business decision-making, governance and compliance.
• Partner with Commercial, Technology and Support teams to drive process improvements, system enhancements and issue resolution.
• Lead and develop team capability through coaching, knowledge sharing and continuous improvement initiatives.

About you and your skills

This is an excellent opportunity for a commercially minded professional who enjoys balancing people leadership, stakeholder engagement and analytical problem-solving within a fast-paced retail environment.

You will bring:

• Strong data management and administrative experience with a high level of accuracy and attention to detail
• Proven analytical and problem-solving skills, including query resolution and risk identification
• Experience coaching and supporting team members within a collaborative environment
• Excellent written and verbal communication skills, with the ability to build strong stakeholder relationships
• Previous experience in a retail, FMCG, commercial or compliance-focused environment will be highly regarded
• Experience using business systems such as Salesforce will be highly regarded.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job‑specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre‑tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [e-mail]