CPAP Therapy Consultant & Patient Support

Balazs; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Job summary

Air Liquide Healthcare Australia is seeking a CPAP Therapy Consultant to manage the CPAP clinic from service, sales and admin perspectives. You will handle patient enquiries, arrange setup and fittings, and provide ongoing therapy support with clinician liaison as required.

You will also promote services and products, manage stock, process transactions online, and maintain patient records in the ERP. Prior retail experience and strong communication are valued for this role.

Qualifications

• Minimum of 1 year in retail with customer service and sales exposure.
• Ability to read, analyse and interpret documents such as safety rules and operating procedures.
• Strong interpersonal and communication skills.

Responsibilities

• Take care of patient enquiries over the counter and by phone following procedures.
• Investigate and resolve patient issues; escalate to Manager as appropriate.
• Provide setup, ongoing services and equipment per medical prescription where applicable.
• Engage with patients to fit masks and ensure safe and effective use of equipment.

Skills

Customer service

Sales skills

Interpersonal skills

Attention to detail

Problem solving

Communication

Computer literacy

Google Workspace

Education

Tertiary qualifications (advantageous)

Tools

Google Workspace

Job description

Air Liquide Healthcare Australia is seeking a CPAP Therapy Consultant to manage the CPAP clinic from service, sales and admin perspectives. You will handle patient enquiries, arrange setup and fittings, and provide ongoing therapy support with clinician liaison as required.

You will also promote services and products, manage stock, process transactions online, and maintain patient records in the ERP. Prior retail experience and strong communication are valued for this role.