CPAP Therapy Clinic Lead

VitalAire Canada Inc.; Gold Coast City; On-site; AUD 60,000 - 76,000; Full time

Job summary

Air Liquide Healthcare Australia is seeking a CPAP Therapy Consultant to manage patient care, service delivery, and retail sales from the Ormeau clinic. You will handle enquiries, fit masks, provide therapy guidance, and liaise with physicians and patients.

The role combines customer service with sales, admin duties and stock control, ensuring smooth clinic operations and compliance with procedures.

Qualifications

• One year retail experience with customer service and sales skills.
• Ability to read, analyse and interpret documents and write routine reports.
• Strong interpersonal and communication skills.
• Computer literacy and ability to use Google Workspace and company software.
• Occasionally stand and lift up to 5 kg.

Responsibilities

• Take care of patients' enquiries over the counter and by phone per procedures.
• Investigate and resolve patient issues; escalate to Manager as needed.
• Provide setup, ongoing services and equipment per medical prescription.
• Promote sales according to company policies and programs.
• Create and maintain computerized patient files and process online transactions.

Skills

Customer service

Sales

Retail

CPAP knowledge

Education

Tertiary qualifications advantageous

Tools

ERP systems

Google Workspace

Job description

Air Liquide Healthcare Australia is seeking a CPAP Therapy Consultant to manage patient care, service delivery, and retail sales from the Ormeau clinic. You will handle enquiries, fit masks, provide therapy guidance, and liaise with physicians and patients.

The role combines customer service with sales, admin duties and stock control, ensuring smooth clinic operations and compliance with procedures.