Course Coordinator - Community Services

Up Education; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Acknowledge Education in Australia is seeking an experienced Course Coordinator for Community Services to ensure quality and relevance of courses, support academic staff, and promote student success. You will work closely with the Head of Department to drive curriculum enhancement and maintain accreditation standards.

The role focuses on governance, compliance, and continuous improvement, with a strong emphasis on industry relevance and student outcomes across higher education programs.

Qualifications

• Proven experience in higher education course coordination or program management.
• Understanding of TEQSA Standards, The National Code 2018 and Higher Education Standards Framework.
• Experience in curriculum development, course review and quality assurance.
• Strong communication and stakeholder engagement across internal teams and industry.
• Ability to analyse course performance data and drive continuous improvement.

Responsibilities

• Coordinate delivery of Community Services courses with academic staff.
• Support teaching excellence and learning outcomes through guidance to staff.
• Monitor student progress and contribute to retention and engagement initiatives.
• Map teaching staff to relevant teaching units and support staffing needs.
• Contribute to curriculum review and enhancement for industry relevance.
• Support governance and compliance processes for course delivery.
• Ensure compliance with regulatory and accreditation requirements including TEQSA standards.
• Build relationships with internal teams, students and industry stakeholders.
• Analyse course performance data to identify opportunities for improvement.

Skills

Curriculum development

Quality assurance

Academic governance

Stakeholder engagement

Analytical skills

Communication

Education

AQF 9+ qualification in Community Work or related discipline

Membership in a relevant professional association (preferred)

Job description

At Acknowledge Education, we believe education has the power to transform lives. As one of Australia's leading higher education providers, we're committed to delivering exceptional learning experiences that empower students to make meaningful contributions to their communities and workplaces.

We're seeking an experienced and passionate Course Coordinator - Community Services to join our Academic team. Reporting to the Head of Department, you will play a key role in ensuring the quality, relevance, and successful delivery of our Community Services programs while supporting student success and academic excellence.

This is an opportunity to combine your industry expertise and higher education experience to influence curriculum quality, support academic staff, and contribute to the ongoing growth and success of our students.

Job Description

About the Role

As Course Coordinator, you'll work closely with academic staff and key stakeholders to ensure our Community Services courses remain engaging, industry-relevant, compliant, and focused on positive student outcomes.

You will contribute to curriculum enhancement, support teaching excellence, monitor course performance, and participate in quality assurance and academic governance activities. A key part of the role is fostering a positive learning environment that promotes academic integrity, student engagement, and continuous improvement.

In this role, you will:

• Coordinate and support the successful delivery of Bachelor of Community Services course.
• Provide guidance and support to academic staff to promote excellence in learning and teaching.
• Monitor student progress and contribute to initiatives that improve retention, engagement, and success.
• Assess the teaching staff and map them to the relevant teaching unit(s).
• Support curriculum review and enhancement activities to ensure course quality and industry relevance.
• Contribute to academic quality assurance, governance, and compliance processes.
• Ensure all course delivery, assessment, and academic operations are conducted in compliance with relevant regulatory and accreditation requirements, including TEQSA standards and Community Work Australia professional standards, and support staff to maintain ongoing compliance.
• Build strong relationships with internal teams, students, and industry stakeholders.
• Analyse academic and course performance data to identify opportunities for improvement.

Qualifications

In this role, you will:

• Coordinate and support the successful delivery of Community Services courses.
• Provide guidance and support to academic staff to promote excellence in learning and teaching.
• Monitor student progress and contribute to initiatives that improve retention, engagement, and success.
• Support curriculum review and enhancement activities to ensure course quality and industry relevance.
• Contribute to academic quality assurance, governance, and compliance processes.
• Build strong relationships with internal teams, students, and industry stakeholders.
• Analyse academic and course performance data to identify opportunities for improvement.

About You

You are an experienced Community Services professional with a passion for education, student success, and academic quality. You enjoy working collaboratively, supporting others, and contributing to continuous improvement in a higher education environment.

To be considered for this role, you must have:

• A qualification in Community Work, Social Welfare, Human Services, Social Work, or a closely related discipline.
• Qualifications in the discipline stated above at AQF 9 level or higher in the course being coordinated.
• A minimum of three years' relevant full-time industry experience within Community Services or associated sectors.
• Demonstrated experience in higher education course coordination, academic leadership, or program management.
• Strong understanding of higher education learning, teaching, and assessment practices.
• Knowledge of the Higher Education Standards Framework (Threshold Standards) and TEQSA requirements and The National Code 2018.
• Experience in curriculum development, assessment, course review, and quality assurance processes.
• Excellent communication, stakeholder engagement, analytical, and organisational skills.
• A current Paid/Employee Working with Children Check (WWCC).
• Membership of a relevant professional association.
• Experience participating in accreditation, re-accreditation, or quality review activities.
• Experience leading academic projects, change initiatives, or continuous improvement activities.
• Demonstrated engagement in scholarly activity or professional practice.

Additional Information

Why Join Acknowledge Education?

At Acknowledge Education, you'll be part of a collaborative and diverse academic community committed to making a difference through education.

We offer:

• The opportunity to shape the future of Community Services education.
• A supportive and collaborative academic environment.
• Professional development and career growth opportunities.
• The chance to contribute to strategic academic and quality initiatives.
• A culture that values diversity, inclusion, and innovation.
• The opportunity to work with passionate educators and industry professionals.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply