COS Store Manager - Chatswood, Sydney

BoF Careers; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discount 25%

Job summary

H&M Group is seeking a Store Manager in Sydney to own store performance, shaping a vibrant, customer-first environment. You will balance front-of-house energy with back-end efficiency while leading a team of managers, visual merchandisers, and sales staff to achieve sales goals and exceptional service.

You will drive operational excellence, recruit and onboard talent, provide coaching, and ensure compliant, high-standard store operations.

Qualifications

• Team leadership in fast-paced retail settings with high service standards.
• Procedures to ensure compliance with policies and legal standards.
• Customer-centric mindset aligned with feedback to drive performance.
• Ability to align commercial goals with customer needs.
• Eagerness to learn and develop professionally.
• Clear, confident communication with customers and team.
• Experience coaching and developing team members.
• Adaptability to change and new opportunities.
• Operational excellence in store presentation and processes.
• Willingness to work evenings, weekends, and holidays.
• Fluent English for service and internal collaboration.

Responsibilities

• Guide store team to deliver personalized styling and a memorable in-store experience.
• Analyze sales data to drive store performance and profitability.
• Lead managers, merchandisers, and sales advisors to exceed standards.
• Manage recruitment, onboarding and training for new staff.
• Identify high-potential individuals and create development plans.
• Oversee store operations, compliance, and visual merchandising for efficiency.
• Foster a positive, inclusive, and motivating work environment.

Skills

Team Leadership

Policy Compliance

Customer Focus

Business Acumen

Learning & Development

Communication

Coaching

Adaptability

Operations Excellence

Flexible Hours

English Proficiency

Job description

Job Description

As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store, guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

Job Description

As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store, guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service. By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
• Interpreting sales data to drive performance and taking ownership of the store's commercial success.
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
• Managing recruitment processes and ensuring effective onboarding and training for all new team members.
• Identifying high-potential individuals and creating tailored development plans to support their career growth.
• Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive, inclusive, and motivating work environment where people thrive.

Qualifications

• Team Leadership: Proven ability to lead teams in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
• Implemented procedures to ensure compliance with company policies and legal standards.
• Customer-Focused: Strong customer-centric mindset, Track record of aligning business actions with customer feedback to drive performance.
• Business Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needs.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Embraced change with agility, responding effectively to new opportunities and challenges.
• Operational Excellence: Elevated store presentation and operational standards, resulting in increased sales and positive customer feedback.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to serve English-speaking customers and liaise with internal stakeholders.

Additional Information

This is a full-time position with a contract of 38 hours a week.

Company Description

H&M Group is a multi‑brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET. COS offers a wardrobe of ready-to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)-available both in-store and online".

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.