Corporate National Relationship Manager

American Express; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

American Express Australia is seeking an Account Manager to retain and expand a portfolio of Corporate Card Clients, targeting growth and high client satisfaction. You will engage with C-level executives, develop client business plans, and lead reviews to embed Amex products and digital tools.

You will synthesize diverse information sources to uncover charge volume growth opportunities, manage risk, and protect the portfolio from volume loss. A strategic, collaborative approach is essential.

Qualifications

• Experience building and maintaining strategic client relationships.
• Ability to drive growth through value-based conversations and cross-sell.
• Proven pipeline management and forecasting capabilities.
• Strong knowledge of strategic account management and planning.
• Financial acumen to discuss working capital and cash flow.
• Comfort debating business assumptions and influencing without direct authority.
• Collaborative approach across diverse teams.
• Resilient, capable of leading thought leadership and prioritization.
• Analytical thinker with problem-solving skills.
• Experience in account planning and client strategy development.
• Experience dealing with C-level executives.
• Solid negotiation skills and commercial awareness.
• Knowledge of corporate card products is a plus.
• Familiarity with the OneForce platform is advantageous.

Responsibilities

• Retain and expand the defined portfolio across multiple industries.
• Achieve annual charge volume and growth targets for ~250 Corporate Card clients.
• Maintain high customer satisfaction, drive account growth and reduce attrition.
• Create winning client strategies and internal account plans.
• Conduct account reviews, issue resolution, and needs assessments to embed Amex products and digital tools.
• Synthesize information from customer conversations, media, and internal resources to uncover growth opportunities.
• Demonstrate ability to create account plans, identify risks, and protect the portfolio against loss.

Skills

Relationship management

Influence & growth

Pipeline management

Strategic account management

Financial acumen

Challenging the status quo

Cross-team collaboration

Resilience

Thought leadership

Analytical thinking

Account planning

C-level experience

Negotiation

Corporate card knowledge

One Force knowledge

Job description

Key responsibilities include retaining and expanding the existing relationship with a defined portfolio across multiple industries. Your portfolio will consist of approximately 250 Corporate Card Clients and you will be required to achieve an annual charge volume and Growth targets .

Your key focus will be maintaining a high level of customer satisfaction, Account growth and a reduction in attrition. Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client’s organization to drive incremental growth. You will be dealing mostly with C level executives.

You will be required to create winning client strategies as well as internal account plans, client business plans and account reviews.

Day to day activities will be, but not limited to account reviews, issue resolution and conducting a needs assessments to embed additional American Express products & Digital tools. Additionally, the ADE is required to synthesise information from a variety of sources (customer conversation, media, and internal resources) to uncover and convert charge volume growth opportunities.

The Account Manager will also need to demonstrate the ability to create account plans, identify risk factors and protect the portfolio against charge volume loss.

RESPONSIBILITIES

• Key responsibilities include retaining and expanding the existing relationship with a defined portfolio across multiple industries. Your portfolio will consist of approximately 250 Corporate Card Clients and you will be required to achieve an annual charge volume and Growth targets .

• Your key focus will be maintaining a high level of customer satisfaction, Account growth and a reduction in attrition. Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client’s organization to drive incremental growth. You will be dealing mostly with C level executives.

• You will be required to create winning client strategies as well as internal account plans, client business plans and account reviews.

• Day to day activities will be, but not limited to account reviews, issue resolution and conducting a needs assessments to embed additional American Express products & Digital tools. Additionally, the ADE is required to synthesise information from a variety of sources (customer conversation, media, and internal resources) to uncover and convert charge volume growth opportunities.

• The Account Manager will also need to demonstrate the ability to create account plans, identify risk factors and protect the portfolio against charge volume loss.

QUALIFICATIONS

• Previous relationship management and consultative sales experience

• Ability to influence & grow the business through value added conversations

• Strong pipeline management skills

• Strategic Account Management skills

• Strong Financial Acumen and the ability to have commercial conversations on Working Capital and cash flow.

• Ability to respectfully challenge the status-quo & influence without authority

• Ability to work collaboratively across diverse teams

• Resilience, Thought Leadership & ability to prioritize for success

• Strong analytical and problem-solving skills

• Account planning and client strategy development skills

• Experience in dealing with C level Executives

• High degree of commercial acumen and Strong negotiation and influencing skills

• Corporate card knowledge an advantage.

• One Force knowledge and advantage