Coordinator Student Advising Communications

CQUniversity Australia; Rockhampton Regional; Hybrid; AUD 106,000 - 115,000; Part time

Benefits offered by this job

17% superannuation

5.4 weeks annual leave

10 days personal/sick leave

5 days carer’s leave

Professional development opportunities

Employee Assistance Program

Fitness Passport

Job summary

CQUniversity Australia is seeking a Coordinator, Student Advising Communications to design and deliver strategic, data-informed communications that guide students through key university life stages. You will leverage automation tools and student insights to craft targeted campaigns, improving the overall student experience and outcomes.

You will use student communication systems to analyse data and manage interactions, while leading partnerships across divisions to drive student success at one

Qualifications

• Relevant qualifications and/or extensive experience in communications, marketing, student engagement or a related field.
• Demonstrated experience developing and managing communication campaigns across multiple channels.
• Knowledge of email marketing platforms, automation tools and SQL digital marketing processes.
• Experience analysing campaign performance data and using insights to improve outcomes.
• Strong stakeholder engagement, communication and leadership capabilities.

Responsibilities

• Lead the design and delivery of strategic, data-informed communications that help students navigate key stages of university life.
• Develop targeted campaigns using automation tools and student insights.
• Use student communication systems to analyse data and manage student interactions.
• Collaborate with stakeholders to drive improved student success and outcomes.

Skills

Communications

Marketing

Student engagement

Leadership

Data analytics

Education

Bachelor's degree in communications or related field

Tools

Email marketing platforms

Automation tools

SQL

Job description

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Coordinator Student Advising Communications

Posting Date: 18 Sept 2026

Type of Position: Fixed Term

Location: Rockhampton, QLD, AU Melbourne, VIC, AU Sydney, NSW, AU Townsville, QLD, AU Cairns, QLD, AU Mackay, QLD, AU

About this Opportunity

• Student Success Division
• CQUniversity Cairns, Mackay, Melbourne, Rockhampton, Sydney or Townsville
• Higher Education Worker Level 7
• Total Remuneration $125,827 to $136,078 pa (including salary of $106,326 to $114,988 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Students Directorate is dedicated to creating a connected, supportive and engaging student experience that empowers students to thrive throughout their academic journey. Through innovative services, partnerships and initiatives, the Directorate plays a key role in driving student success, retention and completion.

As Coordinator, Student Advising Communications, you will lead the design and delivery of strategic, data-informed communications that help students navigate key stages of university life. Leveraging automation tools, digital communication platforms and student insights, you will develop targeted campaigns that provide the right information at the right time, improving the overall student experience and supporting stronger student outcomes. You will use student communication systems to analyse student data and manage student interactions.

This role offers the opportunity to combine strategic communications, stakeholder engagement and leadership while making a meaningful impact on student success across one of Australia's largest regional universities.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Relevant qualifications and/or extensive experience in communications, marketing, student engagement or a related field.
• Demonstrated experience developing and managing communication or engagement campaigns across multiple channels.
• Knowledge of email marketing platforms, automation tools and SQL digital marketing processes.
• Experience analysing campaign performance data and using insights to improve outcomes.
• Strong stakeholder engagement, communication and leadership capabilities.

Pre-Employment Checks

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).

The University is committed to providing a safe, inclusive and respectful environment where its members can study, work and live free from gender-based violence. In line with our organisational values and regulatory obligations, applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.

The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).

Our Commitment to Inclusion

At CQUniversity, inclusivity is at the heart of who we are. We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.

Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University. As a recognised member of the Hidden Disabilities Sunflower Program , we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.

CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process. The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Catherine Picton

[phone]

[e-mail]

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW7 || #LI-AK1 || #LI-Onsite || Keywords: Student Engagement | Student Success | Student Experience | Student Communications | Digital Communications | Strategic Communications | Stakeholder Engagement | Campaign Management | Communication Campaigns | Marketing Automation | CRM Management | Customer Journey | Lifecycle Marketing | Email Marketing | Higher Education | Student Services | Student Retention | Data Analytics | Team Leadership

CRICOS Provider Code: 00219C RTO Code 40939 CQUniversity Australia is a trading name of Central Queensland University.