Coordinator Student Advising Communications

CQUniversity; Rockhampton Regional; On-site; AUD 126,000 - 136,000; Full time

Benefits offered by this job

17% superannuation

5.4 weeks annual leave + Christmas/New

10 days personal/sick leave

7.25 hours engaged service leave

Career development opportunities

Employee Assistance Program andFitness

Job summary

CQUniversity in Australia invites applications for the role of Coordinator, Student Advising Communications. The position leads the design and delivery of strategic, data-informed student communications across channels to support successful student journeys.

Using automation tools and analytics, you will develop targeted campaigns, analyze campaign performance and manage student interactions to improve retention, satisfaction and outcomes across CQUniversity's regional footprint.

Qualifications

• Qualifications or extensive experience in communications, marketing, student engagement.
• Experience developing and managing multi-channel campaigns.
• Knowledge of email marketing platforms and automation tools.
• Experience analyzing campaign performance data to improve outcomes.
• Strong stakeholder engagement and leadership capability.

Responsibilities

• Lead design and delivery of strategic, data-informed student communications.
• Leverage automation tools and digital platforms to targeted campaigns.
• Analyse student data to improve engagement and outcomes.
• Manage student interactions using communication systems.
• Provide leadership in coordinating advising communications.

Skills

Stakeholder engagement

Communication

Leadership

Email marketing

Automation tools

SQL

Campaign analysis

Multi-channel campaigns

Education

Relevant qualifications/experience

Tools

Email marketing platforms

Automation tools

SQL

Job description

• Fixed-Term (until 29.10.2027), Full-Time
• Student Success Division
• CQUniversity Cairns, Mackay, Melbourne, Rockhampton, Sydney or Townsville
• Higher Education Worker Level 7
• Total Remuneration $125,827 to $136,078 pa (including salary of $106,326 to $114,988 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Students Directorate is dedicated to creating a connected, supportive and engaging student experience that empowers students to thrive throughout their academic journey. Through innovative services, partnerships and initiatives, the Directorate plays a key role in driving student success, retention and completion.

As Coordinator, Student Advising Communications, you will lead the design and delivery of strategic, data-informed communications that help students navigate key stages of university life. Leveraging automation tools, digital communication platforms and student insights, you will develop targeted campaigns that provide the right information at the right time, improving the overall student experience and supporting stronger student outcomes. You will use student communication systems to analyse student data and manage student interactions.

This role offers the opportunity to combine strategic communications, stakeholder engagement and leadership while making a meaningful impact on student success across one of Australia's largest regional universities.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Relevant qualifications and/or extensive experience in communications, marketing, student engagement or a related field.
• Demonstrated experience developing and managing communication or engagement campaigns across multiple channels.
• Knowledge of email marketing platforms, automation tools and SQL digital marketing processes.
• Experience analysing campaign performance data and using insights to improve outcomes.
• Strong stakeholder engagement, communication and leadership capabilities.

Pre-Employment Checks

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).

The University is committed to providing a safe, inclusive and respectful environment where its members can study, work and live free from gender-based violence. In line with our organisational values and regulatory obligations, applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.

The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).

Our Commitment to Inclusion

At CQUniversity, inclusivity is at the heart of who we are. We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.

We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation.

Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University. As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.

CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process. The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Position Description

For further information about this position, please refer to the Position Description.

Contact Details

• 3228 4868

[e-mail]

Work Rights

Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.