Coordinator Service Planning Improvement And Reporting

Council Jobs; Frankston; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Hybrid Working Model

Rostered Day Off

Access to professional and career dev

Purchased leave

Paid Parental leave

Paid Christmas Shut Down Leave

Free onsite parking

Employee assistance program

Salary sacrifice gym membership

Job summary

Frankston City Council in Victoria is seeking a Coordinator Service Planning Improvement and Reporting to lead the council's service planning, performance reporting and continuous improvement during a 12-month parental leave cover. The role will drive evidence-based decision making and strengthen organisational capability.

You will drive planning, performance dashboards and reporting, oversee Council Plan processes and lead cross‑Council improvement initiatives while engaging stakeholders at all

Qualifications

• Relevant tertiary qualifications in business, management or a related discipline.
• Experience across service planning, corporate planning and performance reporting.
• Strong leadership and stakeholder engagement across a complex organisation.
• Ability to translate complex information into practical improvements and reports.

Responsibilities

• Lead service planning, service reviews and continuous improvement.
• Coordinate corporate planning and performance reporting including Council Plan processes and dashboards.
• Lead business and continuous improvement initiatives and redesign processes.
• Build organisational capability in planning, performance and improvement.

Skills

Leadership

Stakeholder engagement

Communication

Continuous improvement

Service planning

Performance reporting

Education

Bachelor degree in business/management or related discipline

Job description

Coordinator Service Planning Improvement And Reporting

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council’s Strategy and Performance Department is looking for a Coordinator Service Planning Improvement and Reporting to join the team for 12 months to cover a period of parental leave. The role will lead and strengthen Council's approach to service planning, organisational performance, reporting and continuous improvement. This is a broad organisation-wide leadership role that connects planning, performance and improvement to help Council make evidence-based decisions, build organisational capability and continuously improve the way services are planned and delivered.

The main responsibilities will include:

• Leading Council’s approach to service planning, service reviews and continuous improvement;
• Coordinating corporate planning and organisational performance reporting, including Council Plan processes, quarterly and annual reporting, performance measures and dashboards;
• Leading business and continuous improvement initiatives across Council, helping identify opportunities, redesign processes and deliver sustainable improvements; and
• Building strong relationships across Council and developing organisational capability in planning, performance and improvement.

This is a temporary full-time position covering a period of parental leave.

About you

As the successful candidate you will have:

• Relevant tertiary qualifications in business, management or a related discipline, with demonstrated experience across service planning, corporate planning and performance reporting;
• Strong experience in business improvement, process improvement and organisational change, with the ability to turn complex information into practical improvements;
• Strong leadership, stakeholder engagement and influencing skills, with the ability to build relationships and work collaboratively across all levels of a complex organisation; and
• Highly developed communication skills, including the ability to make complex information clear and prepare high-quality reports and advice.

Experience in Local Government and service design, Lean or other continuous improvement methodologies would be highly regarded.

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Rostered Day Off
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 8A currently remunerated at $129,722.61 per annum, plus superannuation.

The closing date for applications to this role is Thursday, 26 November 2026 at 11:55pm.

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

Child Safety

Frankston City Council is a Child Safe Organisation and has a zero tolerance for child abuse. Council is committed to creating and maintaining a child safe environment where all children are valued and protected from harm and abuse and will promote a whole of community approach to keeping children safe.

At Frankston City Council, protecting children and preventing child abuse is embedded in the everyday thinking and practice of all councillors, employees, contractors and volunteers. Please refer to the Child Safety and Wellbeing Policy located on the Frankston City Council website on the Child Safety Page as this will be referred to in an interview.

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.