Coordinator Complaints

Department of Education, Western Australia; Perth; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Salary packaging

Professional development opportunities

Generous leave entitlements

Public transport access

Job summary

The Department of Education, Western Australia is seeking two Coordinator Complaints to commence ASAP. Based in East Perth, the roles focus on administering misconduct complaints, classifications and monitoring within established timeframes and quality standards.

Successful candidates will contribute to investigations management, implement policies to ensure compliance with regulatory requirements, and support continuous improvement in complaints handling and child protection processes.

Responsibilities

• Assist in administration of misconduct complaints against staff.
• Record and monitor allegations, classifications and Local Improvement Actions.
• Support continuous improvement projects in complaints management and child protection.

Job description

We currently have the following positions available, commencing ASAP:

• 2x - permanent full-time positions

The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.

The Role

The Coordinator Complaints assists in the administration of misconduct complaints against staff, including assessments and classification of allegations, recording and monitoring of Local Improvement Actions. They assist in the management of the Directorate’s investigation management system, ensuring complaints are recorded, classified, monitored and resolved in accordance with the established timeframes and quality standards. The successful candidates will undertake projects that support continuous improvement in complaints management, child protection, conduct and integrity policies within the Department. Within their roles they will assist in implementing plans, strategies and policies to ensure complaints and investigations are handled in accordance with regulatory and legislative requirements.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including working from home and flexible working hours
• Generous leave entitlements including annual, personal, long service and parental leave.
• Professional development opportunities and study leave/assistance.
• Access to salary packaging (in accordance with relevant industrial instruments).
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

For more information about this opportunity, please contact Amanda Cann, Manager Assessments and Complaints on [phone] or [e-mail]

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
• undertake or hold a current Working with Children Check.
• complete a declaration upon employment, that any significant change in their circumstances (e.g. new criminal charges /convictions/conflicts of interests) will be communicated to their Line Manager.
• complete an annual declaration advising of any change to work-related circumstances (e.g. new criminal charges/convictions; conflicts of interest).
• disclose any previous disciplinary findings from an employer; this may involve obtaining written confirmation from current/past employers to demonstrate they have not been the subject of disciplinary investigation resulting in an adverse finding or unresolved disciplinary matter.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Advertised Vacancy Number: DOE1062949

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close:

4.30pm (AWST) on Monday, 7 September 2026