Coordinator Assistant (2447)

OrthoLoneStar; Shire of Cocos (Keeling) Islands; On-site; AUD 55,000 - 75,000; Full time

Job summary

OrthoLoneStar in Australia is seeking a Physician Office Assistant Coordinator to schedule patient appointments and surgical cases, obtain demographics and insurance details, and handle pre-certifications.

You will manage physician schedules, support the OR team, and communicate with facilities, billing, and patients to resolve questions in real time. The role requires strong communication, organization, and familiarity with EHR and practice management systems.

Qualifications

• Requires at least two years of Medical office experience.
• Experience dealing with physicians face-to-face is preferred.
• Strong phone, communication and people skills are essential.

Responsibilities

• Serve as patients' point of contact for office appointments and surgery scheduling.
• Provide necessary records to facilities, representatives and anesthesiologist for cases.
• Post-surgical cases with facilities following standard procedures.
• Manage phone calls and physicians' clinic during business hours.
• Document all items in the EHR and imaging systems in a timely manner.
• Oversee scheduling for physician assistants and/or nurse practitioners.
• Communicate with patient and revenue cycle/accounting teams to resolve issues.

Skills

Customer service

Multitasking

Verbal & written communication

Teamwork

Education

High School Diploma

Tools

Practice management system

Electronic Health Records

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES:

Work as Physician Office Assistant Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Manage orders and tests as directed by the physician, such as MRI's, CT's, etc., manage physicians' schedule and supervise/direct Assistant Coordinator.

SUPERVISION RECEIVED: Reports to Manager, Clinic Coordinators.

SUPERVISION EXERCISED: None.

ESSENTIAL FUNCTIONS:

• Serve as patients' point of contact regarding office appointments and surgery scheduling.
• Provide necessary records and documentation to the facilities, manufacturing representative and anesthesiologist for surgery cases.
• Post-surgical cases with the facilities following standard procedures.
• Manage phone calls and physicians' clinic during normal business hours.
• Documents all items in the electronic health record and the document imaging system in a timely manner.
• Must have good working knowledge of specific equipment and tools needed in the O.R.
• Must have good working knowledge of medical terminology and ICD-10 codes.
• Must have good working knowledge of physician ordering process for imaging (MRI's, CT's, etc.)
• Oversee physician assistant and/or nurse practitioner schedules.
• Work on special projects, as deemed necessary.
• Facilitate communication with patient and the revenue cycle team or accounting team on a real-time basis to resolve patient concerns and questions.
• Attends departmental in-service training and education programs and completes annual on-line training timely.
• Communicates patient issues to facilities in a timely manner.
• Maintains strictest confidentiality.
• Checks email and document management systems messaging and task list system frequently.
• Other duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent.

EXPERIENCE: A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.

REQUIREMENTS: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.

KNOWLEDGE:

• Knowledge of insurance rules and requirements needed to obtain prior authorizations
• and referrals.

SKILLS:

• Skill in locating information via the Internet.
• Skill in processing requests within a specific period of time.

ABILITIES:

• Ability to understand and interpret payer policies and regulations.
• Ability to work effectively in a multi-task environment.
• Ability to effectively communicate verbally and in writing.
• Ability to work in a team environment.
• Ability to work with patients in a professional manner.

ENVIRONMENTAL/WORKING CONDITIONS:

• Fast-paced office environment.
• Adaptable to making changes.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.