Control Room Operator

Certis; Ryde; On-site; AUD 65,000 - 85,000; Full time

Job summary

Certis Security Australia is seeking a Control Room Operator to monitor CCTV, alarms and access control in a fast-paced control room. You will detect risks, coordinate real-time responses, and liaise with on-site teams to ensure incidents are handled swiftly and professionally.

The role operates on an 8-week rotating roster with 12-hour shifts (day and night), based at Blacktown. A Security Licence with 1A/1E, First Aid and police checks are required.

Qualifications

• Must have Security Licence, Classification 1A (Unarmed Guarding) & 1E (Monitoring Centre Operator).
• Valid First Aid Certificate (3 years validity) with current CPR Certificate (1 year validity).
• Ability to clear an Australian Police Check.
• Have a valid Working With Children Check.
• Strong attention to detail with the ability to monitor multiple systems at once.
• Strong communication and customer service skills.
• Ability to remain calm and professional in busy retail environments.
• Good observation skills and confidence to manage and de-escalate incidents.

Responsibilities

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents.
• Coordinate incident response, including escalating issues and communicating with on-site teams.
• Maintain accurate logs, reports, and system records for all security activities.
• Manage multiple systems in a fast-paced environment while maintaining strong situational awareness.

Skills

Attention to detail

Communication skills

Customer service

Calm under pressure

Multitasking

Tools

CCTV systems

Alarm systems

Access control

Job description

AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

As a Control Room Operator, you’ll be the eyes and ears of site security - monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.

About The Role

This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively. No two shifts are the same - you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.

Job Location: Blacktown

Contract: Permanent full time

Roster: 2 days/2nights

Pay Rate:SSIA Level 5

Shift Pattern: Day and night shifts available on an 8-week rotating roster, averaging 76 hours per fortnight. This roster includes 12-hour shifts across both days and nights

Key Responsibilities

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
• Coordinate incident response, including escalating issues and communicating with on-site teams
• Maintain accurate logs, reports, and system records for all security activities
• Manage multiple systems in a fast-paced environment while maintaining strong situational awareness

About You

• Must haveSecurity Licence,Classification 1A(Unarmed Guarding) & 1E (Monitoring Centre Operator)
• Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
• Ability to clear an Australian Police Check
• Have a valid Working With Children Check
• Strong attention to detail with the ability to monitor multiple systems at once
• Strong communication and customer service skills
• Ability to remain calm and professional in busy retail environments
• Good observation skills and confidence to manage and de-escalate incidents

Why join Certis

• Work within Australia’smost secure and sensitive environments
• Be part of ahightrust, clearance-based workforce
• Access ongoing training, careerpathwaysand professional development
• Operate in a valuesdriven organisation that prioritises integrity and accountability
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093