Control Room Operator

Cleanaway; Greater Dandenong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Paid parental leave

Employee share plan

Novated leasing

Vaccinations

Employee discounts

Job summary

Cleanaway is launching a new control centre and is seeking multiple Control Room Operators to monitor telematics and IVMS, supporting fleet safety and driver welfare.

The position operates on a rotating 4-week roster with day, afternoon and night shifts, requiring clear written and verbal communication and decisive action on real-time alerts.

Join Australia’s leading waste management company for an attractive salary package, career development opportunities and comprehensive employee benefits.

Qualifications

• Previous experience in a shift-based environment.
• Experience in transport, logistics or operations is advantageous.
• Proven ability to manage time-critical incidents and escalations.
• Comfortable using multiple IT systems and platforms.
• Strong written and verbal communication skills.
• Flexible availability for a 24/7 rotating roster.

Responsibilities

• Communicate professionally with drivers, supervisors and operational teams.
• Monitor and action real-time IVMS alerts in line with procedures.
• Provide timely support to operational leaders during event escalations.
• Escalate critical incidents promptly and accurately.
• Maintain accurate system records to support investigations.
• Support safe driver behaviour and adherence to compliance standards.

Skills

Shift-based experience

Transport/logistics exposure

Incident management

IT systems proficiency

Communication skills

24/7 roster availability

Job description

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are launching a new control centre and are seeking multiple

Control Room Operators to be part of this exciting setup. In these roles, you will support fleet safety, driver welfare, and compliance through real‑time monitoring of telematics and incident alerts via our In‑Vehicle Monitoring System (IVMS).

This role operates on a rotating 4‑week roster, including a mix of day, afternoon, and night shifts.

Key Responsibilities

• Communicate professionally with drivers, supervisors and operational teams
• Monitor and action real‑time IVMS alerts in line with procedures
• Provide timely support to operational leaders during event escalations
• Escalate critical incidents promptly and accurately
• Maintain accurate system records to support investigations
• Support safe driver behaviour and adherence to compliance standards

About You

• Previous experience working in a shift-based environment is highly regarded
• Experience in transport, logistics, customer service or a similar operational environment is advantageous
• Proven ability to manage time‑critical incidents and escalations
• Comfortable working across multiple IT systems and platforms
• Strong written and verbal communication skills
• Flexible availability to work across a 24/7 rotating roster

If you thrive in fast‑paced environments and can make sound decisions under pressure, this could be the role for you.

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing ***email_hidden***.

Applications Close

525705

Work Type

Permanent - Full Time

Melbourne VIC Australia, Dandenong VIC Australia

Categories

Customer Service