Contracts Manager

Insurance and Care NSW (icare); Sydney; Hybrid; AUD 139,000 - 170,000; Full time

Benefits offered by this job

Work-life balance

Health and wellbeing

Career development

Employee benefits

Inclusive culture

Job summary

icare in Sydney is seeking a Contracts Manager to lead the end-to-end management of strategic ICT supplier contracts, ensuring value, governance and service continuity across the portfolio.

You will collaborate with business leaders and suppliers, monitor performance through governance forums, and drive improvements in contract management while operating in a flexible, hybrid environment.

Qualifications

• Experience managing commercial, technology or strategic supplier contracts.
• Ability to interpret contractual obligations, assess risks and resolve issues.
• Experience with governance, reporting and supplier performance alignment.

Responsibilities

• Lead end-to-end management of strategic supplier ICT contracts.
• Build productive relationships with suppliers and stakeholders.
• Monitor contract performance through governance forums and reviews.
• Identify and escalate contract and supplier risks to maintain continuity.
• Ensure compliance with policies, governance and procurement frameworks.
• Contribute to continuous improvement of contract management practices.

Skills

Contract lifecycle

Supplier relationship

Governance & reporting

Risk assessment

Stakeholder engagement

Negotiation skills

Job description

Contracts Manager

• Manage strategic ICT supplier contracts that deliver business value
• 12 month fixed term contract with potential to become permanent
• Flexible and hybrid working environment | Salary from $154,231 + super

About the role

The commercial decisions you support help direct resources responsibly and secure services that contribute to better customer and scheme outcomes. This is an opportunity to join icare's evolving Procurement team and play a key role in a newly centralised contract management model. You'll predominantly manage the ICT portfolio of strategic suppliers, helping ensure contracts deliver value, strong performance, effective governance and positive outcomes for the business. Working closely with business leaders, suppliers and specialist teams, you'll build trusted relationships and help drive better contract and supplier management practices across icare.

This is a 12 Month Fixed Term Contract with potential to become permanent.

What you’ll be working on

• Lead the end-to-end management of strategic supplier contracts, ensuring services are delivered in line with agreed outcomes, obligations and commercial arrangements.
• Build productive relationships with suppliers and internal stakeholders to support performance, value and long-term business outcomes.
• Monitor contract performance through governance forums, operational reviews and reporting, providing insights that support informed decision-making.
• Identify, manage and escalation contract, operational and supplier risks, working collaboratively to resolve issues and maintain service continuity.
• Ensure contracts comply with relevant policies, governance requirements and procurement frameworks while maintaining transparency and probity.
• Contribute to continuous improvement initiatives that strengthen contract management practices, supplier relationships and business outcomes.

What you’ll bring

• Demonstrated experience managing commercial, technology or strategic supplier contracts across their lifecycle.
• Strong capability in contract performance management, governance, reporting and supplier relationship management.
• The ability to interpret contractual obligations, assess risks and apply sound judgement to resolve issues and drive outcomes.
• Experience partnering with business stakeholders to understand needs, influence outcomes and align supplier performance to organisational objectives.
• Confidence explaining contract, risk or performance matters clearly to suppliers, business leaders and cross-functional teams.
• Comfort working in an environment where priorities, operating models and business needs continue to evolve.
• Experience in technology, ICT, procurement, commercial or related contract-focused environments will be highly regarded.

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We are committed to building a safe and inclusive workplace where people feel respected, supported and able to contribute their best. Inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. We welcome and support people of all abilities and backgrounds to apply.

Please note:

You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply. This role is subject to standard pre-employment checks including criminal history checks. For more information about icare visit our website. Please note, icare operates a direct sourcing model, so no agency introductions will be accepted.