Contracts Manager

icare; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working arrangements

Gym subsidies

Health checks

EAP support

Learning opportunities

Extra leave

Health insurance discounts

Salary packaging

Novated leasing

Inclusive culture

Job summary

icare provides insurance and care to the people, businesses and communities of NSW. Our procurement team centralises contract management to drive value from ICT supplier contracts.

This is a 12-month fixed-term contract with potential to become permanent, based in a hybrid Sydney office. You will lead end-to-end contract management, governance and supplier relationships, supporting informed business decisions and continuous improvement.

Qualifications

• Demonstrated experience managing commercial, technology or strategic supplier contracts across their lifecycle.
• Strong capability in contract performance management, governance, reporting and supplier relationship management.
• Ability to interpret contractual obligations, assess risks and apply sound judgement.
• Experience partnering with business stakeholders to align supplier performance to organisational objectives.
• Confidence explaining contract, risk or performance matters to suppliers, business leaders and cross-functional teams.
• Comfort working in an environment where priorities, operating models and business needs evolve.
• Experience in technology, ICT procurement or related contract-focused environments preferred.

Responsibilities

• Lead the end-to-end management of strategic supplier contracts, ensuring services are delivered in line with agreed outcomes, obligations and commercial arrangements.
• Build productive relationships with suppliers and internal stakeholders to support performance, value and long-term business outcomes.
• Monitor contract performance through governance forums, operational reviews and reporting, providing insights that support informed decision-making.
• Identify, manage and escalate contract, operational and supplier risks, working collaboratively to resolve issues and maintain service continuity.
• Ensure contracts comply with relevant policies, governance requirements and procurement frameworks while maintaining transparency and probity.
• Contribute to continuous improvement initiatives that strengthen contract management practices, supplier relationships and business outcomes.

Skills

Contract management

Governance

Supplier relationships

Risk assessment

Stakeholder engagement

ICT procurement

Commercial contracts

Performance reporting

Job description

The commercial decisions you support help direct resources responsibly and secure services that contribute to better customer and scheme outcomes. This is an opportunity to join icare's evolving Procurement team and play a key role in a newly centralised contract management model. You'll predominantly manage the ICT portfolio of strategic suppliers, helping ensure contracts deliver value, strong performance, effective governance and positive outcomes for the business. Working closely with business leaders, suppliers and specialist teams, you'll build trusted relationships and help drive better contract and supplier management practices across icare.

This is a 12 Month Fixed Term Contract with potential to become permanent.

What you'll be working on

• Lead the end-to-end management of strategic supplier contracts, ensuring services are delivered in line with agreed outcomes, obligations and commercial arrangements.
• Build productive relationships with suppliers and internal stakeholders to support performance, value and long-term business outcomes.
• Monitor contract performance through governance forums, operational reviews and reporting, providing insights that support informed decision-making.
• Identify, manage and escalate contract, operational and supplier risks, working collaboratively to resolve issues and maintain service continuity.
• Ensure contracts comply with relevant policies, governance requirements and procurement frameworks while maintaining transparency and probity.
• Contribute to continuous improvement initiatives that strengthen contract management practices, supplier relationships and business outcomes.

What you'll bring

• Demonstrated experience managing commercial, technology or strategic supplier contracts across their lifecycle.
• Strong capability in contract performance management, governance, reporting and supplier relationship management.
• The ability to interpret contractual obligations, assess risks and apply sound judgement to resolve issues and drive outcomes.
• Experience partnering with business stakeholders to understand needs, influence outcomes and align supplier performance to organisational objectives.
• Confidence explaining contract, risk or performance matters clearly to suppliers, business leaders and cross-functional teams.
• Comfort working in an environment where priorities, operating models and business needs continue to evolve.
• Experience in technology, ICT, procurement, commercial or related contract-focused environments will be highly regarded.

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We are committed to building a safe and inclusive workplace where people feel respected, supported and able to contribute their best. Inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. We welcome and support people of all abilities and backgrounds to apply.

Please note:

You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply. This role is subject to standard pre-employment checks including criminal history checks. For more information about icare visit our website. Please note, icare operates a direct sourcing model, so no agency introductions will be accepted.

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