Contracts Administrator

Ldk-Healthcare; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Flexibility to work from home

Purchased leave options

Salary packaging with novated leasing

Rewards and retail discounts

Professional development and promotion

Excellent culture built on Love, Dece​

Employee referral and retention bonus

Job summary

LDK Seniors Living is seeking a Contracts Administrator to prepare, review and administer resident contracts and support settlements from deposit to completion. You’ll act as a central liaison between residents, families, legal partners and internal teams, ensuring accuracy and timely settlements.

The role is based in Brisbane with flexibility for applicants from Canberra or Sydney. You’ll manage contract documentation in Salesforce/CRM/SharePoint, monitor milestones, and escalate risks as

Qualifications

• Two+ years in contracts administration or related field.
• Experience in residential property/conveyancing is valued.
• Precise review of contracts and documentation.
• Ability to handle high-volume workload with deadlines.
• Strong communication with residents, families and lawyers.

Responsibilities

• Review applications, statements and contracts for completeness.
• Track sales and settlement progress from deposit to completion.
• Maintain contract information across Salesforce, CRM and SharePoint.
• Coordinate with residents, families, legal partners and internal teams.
• Prepare reports, tenancy agreements and settlement docs.
• Identify discrepancies and escalate non-standard issues.
• Maintain records and support settlement forecasting.
• Manage workloads and deadlines to avoid delays.

Skills

Contract administration

Conveyancing

Real estate knowledge

Attention to detail

Time management

Communication

Tools

Salesforce

SharePoint

CRM systems

Job description

LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect ofeverything we do for our residents and ourteammembers. All LDK villages combine the best part of retirement living and agedcare to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

About the role

The Contracts Administrator plays a key role in preparing, reviewing and administering resident contracts and supporting the settlement process from deposit through to completion. Acting as a central point of communication between residents, families, legal partners and internal teams, this role ensures contracts are accurate, records remain current and settlements progress smoothly and on time.

The successful candidate will take ownership of routine contract administration and settlement matters, working independently within established procedures and delegated authority. They will proactively identify potential issues, manage competing deadlines and escape complex, non-standard or higher-risk matters to the Contracts Manager.

This position is based in Brisbane. However, we are open to candidates from Canberra and Sydney as well.

Role r esponsibilities

• Review applications, disclosure statements and contract documentation to ensure information is complete, accurate and consistent with approved requirements.
• Manage and track sales and settlement progress from deposit through to completion, monitoring key milestones and following up on missing information, outstanding approvals and settlement extensions.
• Maintain accurate contract, settlement and resident information across Salesforce, the LDK CRM and SharePoint, ensuring records and supporting documentation remain current and complete.
• Liaise with residents, families, legal partners and internal teams regarding contracts, property sales, settlements and related documentation, providing timely and professional communication.
• Coordinate resident exits, transfers, exit statements and refunds, including calculating exit entitlements, monitoring unit buyback obligations and coordinating required approvals with Finance.
• Prepare reports, condition reports, tenancy agreements and other contract or settlement documentation as required.
• Identify contractual discrepancies, settlement risks and matters requiring approval, escalating exceptions and non-standard issues in accordance with LDK’s procedures and Delegation of Authority.
• Maintain clear records of decisions, approvals, outstanding actions and follow-ups, supporting accurate reporting and effective settlement forecasting.
• Proactively manage allocated workloads, prioritise competing deadlines and follow matters through to completion, identifying potential delays or issues before they affect settlement timeframes

Qualifications, Experience and Skills

• More than two years’ experience in contracts administration, conveyancing, real estate, legal administration or a similar role.
• Experience within residential retirement property, real estate or a conveyancing environment will be highly regarded. Candidates with transferable experience in property transactions, legal documentation or contract administration are encouraged to apply.
• Ability to review contracts and documentation with a high level of accuracy, attention to detail and a strong understanding of document control.
• Strong organisational and time-management skills, with the ability to independently manage a high-volume workload, prioritise competing demands and meet critical deadlines.
• Confident communication and relationship-building skills, with the ability to work effectively and professionally with residents, families, solicitors and internal stakeholders.
• Experience maintaining accurate information within CRM systems, databases and SharePoint, with a commitment to reliable record-keeping and audit trails.
• Ability to identify discrepancies, recognise risks, follow established procedures and escape matters appropriately within delegated authority.
• Ability to interpret contractual requirements, legislation and established processes will be advantageous.
• A proactive, resilient and solutions-focused approach, with strong self-management, adaptability, accountability and commitment to service.
• Alignment with LDK’s values of Love, Decency and Kindness, with a strong commitment to resident wellbeing, safety and quality service

Success in this role requires a proactive, detail-oriented administrator who takes ownership of their workload, anticipates issues before deadlines are affected and provides a consistent, professional experience for residents, families and legal partners.

Our Employee Value Proposition

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

• Competitive salary package
• Flexibility to work from home
• Purchased leave options, giving you the flexibility to take extra time off when you need it.
• Salary packaging with novated leasing options
• Rewards and retail discountsprogram
• Continuous professional development and promotion opportunities
• Excellent company culture underpinnedby Love, Decency and Kindness (LDK)
• Employeereferral bonus and retention bonus

Our Vision

LDK Seniors’ Living's vision is that all seniors in Australia willbe treated with Love, Decency and Kindness on their ageingjourney. We live, breathe and play by our 3 core values of Love,Decency and Kindness every day. We are proud that every aspect ofour business revolves around these values and our vision to createa senior living option truly worth of Australian seniors, with a‘one move’ promise.

Our employees are valued members of the LDK Family, whether theyare a Registered Nurse or Personal Carer, a Cleaner,Administrator, or a Cook for our residents in our kitchen. Ourongoing commitment is to support and foster their growth anddevelopment, so together we deliver the best possible outcomes forour residents.

Please, only consider employment with LDK Seniors Living if you feelas strongly about our vision and our values as we do.