Contract Operations & Scheduling Coordinator

O'Brien Glass Industries Limited; Fairy Meadow; On-site; AUD 41,328 - 48,216; Full time

Benefits offered by this job

Full-time role

Hourly rate $30–$35

Job summary

O’Brien Plumbing North Wollongong is seeking an Office Administrator / Job Coordinator to join our growing team. A major part of this position will involve helping coordinate a new plumbing maintenance contract and keeping jobs moving from work order to invoicing.

You will coordinate a busy schedule with management, customers and field staff, review priorities, book plumbers, order materials and update records.

Qualifications

• Highly organised with the ability to manage multiple jobs simultaneously.
• Excellent communication and customer service skills.
• Confidently coordinate field staff and changing schedules.
• Strong attention to detail and record-keeping.
• Follow established systems and maintain accurate records.

Responsibilities

• Receiving job requests and creating work orders.
• Reviewing job priorities, site details and customer requirements.
• Booking and scheduling plumbers and apprentices.
• Communicating job instructions clearly to field staff.
• Coordinating appointments with customers and site contacts.
• Monitoring job progress and following up on outstanding work.
• Ordering materials, parts and equipment.
• Tracking material deliveries and supplier orders.
• Updating job notes, customer records and work order information.
• Ensuring plumbers provide accurate job notes, photographs and documentation.
• Preparing quotes, invoices, reports and completion documents.
• Processing customer payments.
• Managing emails and incoming phone calls.
• Maintaining compliance documents, licences and safety records.
• Using Simpro to manage scheduling, work orders, quotes, invoices and job progress.
• Supporting management with general administration and contract reporting.
• Helping ensure completed jobs are invoiced promptly and accurately.

Skills

Organised

Communication

Customer service

Scheduling

Problem solving

Attention to detail

Clear communication

Tools

Simpro

Microsoft Office

Outlook

Excel

Job description

O’Brien Plumbing North Wollongong is seeking an Office Administrator / Job Coordinator to join our growing team. A major part of this position will involve helping coordinate a new plumbing maintenance contract and keeping jobs moving from work order to invoicing.

You will coordinate a busy schedule with management, customers and field staff, review priorities, book plumbers, order materials and update records.