Plumbing Contract Coordinator & Office Administrator

O'Brien Plumbing; Fairy Meadow; On-site; AUD 29,000 - 48,000; Full time

Benefits offered by this job

Full-time position

Training in Simpro

Supportive team environment

Job summary

O’Brien Plumbing North Wollongong is seeking a motivated Office Administrator / Job Coordinator to join our growing team. You will manage day-to-day administration, coordinate work orders from receipt to invoicing, and work closely with management, customers, suppliers and plumbers in the field.

Key responsibilities include scheduling plumbers, ordering materials, maintaining records, preparing quotes and invoices, and ensuring timely communication.

Qualifications

• Highly organised with the ability to manage multiple jobs at once.
• Excellent communication and customer service skills.
• Confidently coordinate field staff and changing schedules.
• Strong attention to detail and accuracy in records.
• Able to follow established systems and maintain documentation.
• Takes ownership of tasks and follows them through to completion.
• Calm under pressure and professional when priorities change.
• Proficient with Microsoft Word, Excel, Outlook and general office software.
• Willing to learn and grow with the role.

Responsibilities

• Receiving job requests and creating work orders.
• Reviewing job priorities, site details and customer requirements.
• Booking and scheduling plumbers and apprentices.
• Communicating job instructions clearly to field staff.
• Coordinating appointments with customers and site contacts.
• Monitoring job progress and following up outstanding work.
• Ordering plumbing materials, parts and equipment.
• Tracking material deliveries and supplier orders.
• Updating job notes, customer records and work order information.
• Preparing quotes, invoices, reports and completion documents.
• Processing customer payments.
• Managing emails and incoming phone calls.
• Maintaining compliance documents, licences and safety records.
• Using Simpro to manage scheduling, work orders, quotes, invoices and job progress.
• Supporting management with general administration and contract reporting.
• Ensuring completed jobs are invoiced promptly and accurately.

Job description

O’Brien Plumbing North Wollongong is seeking a motivated Office Administrator / Job Coordinator to join our growing team. You will manage day-to-day administration, coordinate work orders from receipt to invoicing, and work closely with management, customers, suppliers and plumbers in the field.

Key responsibilities include scheduling plumbers, ordering materials, maintaining records, preparing quotes and invoices, and ensuring timely communication.