Contract Logistics WMS Operational Specialist

Kuehne+Nagel; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Private health insurance

Flu vaccination

Parental leave policy

Long-service awards

Novated leasing

Volunteer events

Job summary

Kuehne+Nagel Australia is seeking a Contract Logistics IT Specialist to provide hands-on IT and systems support at site level, focusing on WMS and TMS. You will troubleshoot issues, manage changes, support implementations, and help users maximise technology adoption.

Work closely with warehouse teams, customers, and internal IT. You’ll build BI dashboards, analyse data, and act as a bridge between technical and operational staff to drive improvements.

Qualifications

• Year 12 completion or relevant IT/Logistics qualification.
• 2–5 years IT support, systems support or warehouse tech experience.
• Hands-on WMS experience highly desirable.
• Experience providing end-user support and troubleshooting.
• Experience managing system changes, testing and implementation.
• Understanding of warehouse operations and supply chain processes.
• Experience with reporting, BI dashboards or data analysis is advantageous.

Responsibilities

• Provide first-level IT and systems support for operational requests and issues.
• Investigate system issues and coordinate resolution with internal/external IT stakeholders.
• Support stability, performance and continuous improvement of site-level WMS and TMS.
• Collaborate with warehouse teams to translate operational challenges into system solutions.

Skills

IT support

WMS

BI dashboards

Data analysis

Troubleshooting

Change management

End-user support

Education

Year 12 or eligible IT/Logistics qualification

Job description

It's more than a job

The Contract Logistics IT Specialist provides hands-on IT and systems support at site level, with a focus on Warehouse Management Systems (WMS) and, where applicable, Transport Management Systems (TMS). Working closely with warehouse operations, customers and internal IT teams, you'll troubleshoot system issues, manage change requests, support implementations and help users get the most from our technology.

Responsibilities

IT & Systems Support

• Provide first-level support for operational requests, system issues and day-to-day troubleshooting.
• Investigate system issues and coordinate resolution with internal and external IT stakeholders where required.
• Support the stability, performance and continuous improvement of site-level WMS and TMS solutions.
• Work closely with warehouse teams to understand operational challenges and translate them into practical system solutions.

Change & Implementation Management

• Manage change requests from initial requirements gathering through to configuration, testing, training and go-live support.
• Consult with customers and operational stakeholders to understand requirements and define appropriate system solutions.
• Coordinate system testing and ensure changes are properly validated before implementation.
• Support system implementations, enhancements and continuous improvement initiatives.

Systems & Data

• Define logical mappings and functional specifications for system interfaces and reporting developments.
• Support the development and maintenance of system integrations.
• Design and build BI dashboards that provide meaningful operational and business insights.
• Analyse system and operational data to identify trends, issues and opportunities for improvement.

Training & User Support

• Train superusers and key users on core system processes and new functionalities.
• Develop user guidance and supporting documentation where required.
• Provide ongoing support to users and help improve system adoption across the site.
• Act as a bridge between technical teams and operational users.

Requirements

• Completion of Year 12 and/or relevant tertiary qualification in IT, Supply Chain, Logistics, Business or a related discipline.
• 2–5 years of experience in IT support, systems support, warehouse systems or a related operational technology environment.
• Hands-on experience with WMS is highly desirable.
• Experience providing end-user support and troubleshooting operational system issues.
• Experience managing system changes, testing and implementation activities.
• Understanding of warehouse operations and supply chain processes.
• Experience with reporting, BI dashboards or data analysis is advantageous.
• Strong communication skills with the ability to work with both technical and non-technical stakeholders.
• Strong problem-solving and analytical capabilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Customer-focused mindset with a proactive approach to identifying and resolving issues.

Why join Kuehne+Nagel?

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

• Corporate rates for Private Health Care Insurance
• Free Flu Vaccination Program
• Inclusive Gender-Neutral Parental Leave Policy
• Attractive long-service awards
• Novated leasing
• Charity and volunteering events

And more!