Continuous Improvement Product Lead

Fluke Health Solutions; Australia; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus

Job summary

Landauer Australasia, part of Fortive, seeks a Product & Improvement Manager to lead continuous improvement across systems, processes, and customer experience. You will bridge customers, operations, and global product teams to deliver measurable business value through system and process enhancements, with a focus on existing platforms and scalable improvements.

The role is full-time with outcomes based on measurable improvements, acting as local Product Owner for Australasia and driving backlog

Qualifications

• Proven experience in Continuous Improvement, Program Management, Product Management, or similar roles.
• Strong experience in identifying and delivering process and system improvements.
• Demonstrated ability to apply structured problem-solving methodologies.
• Experience working with technical/engineering teams in Agile or hybrid environments.
• Strong stakeholder management across multiple business functions.
• Experience leading UAT, QA, and implementation of system changes.
• Strong analytical and data-driven decision-making skills.

Responsibilities

• Identify and lead cross-functional improvement initiatives across systems, processes, and customer journeys
• Diagnose root causes of inefficiencies, customer issues, and rework using structured problem-solving approaches
• Drive improvements across Customer Service, Finance, Operations, Payroll, and Engineering
• Simplify and standardise workflows to improve efficiency, quality, and scalability
• Leverage automation and system enhancements to reduce manual effort and errors
• Establish and embed continuous improvement practices aligned to DBS principles
• Partner with Customer Service and stakeholders to identify pain points and improvement opportunities
• Use Voice of Customer (VOC), data, and insights to prioritise improvement initiatives
• Proactively address risks to customer satisfaction and retention
• Ensure all improvements deliver clear customer and business value
• Act as the local Product Owner for related systems within Australasia
• Translate improvement opportunities into clear, actionable product and system requirements
• Prioritise and manage the backlog in line with business impact and global delivery capacity
• Ensure solutions are fit-for-purpose, scalable, and aligned with operational needs
• Lead UAT and QA activities to ensure quality and minimise rework
• Optimise use of core platforms to improve workflow efficiency and visibility
• Evaluate and implement system enhancements or alternative tools where appropriate
• Ensure systems are configured to support efficient, consistent ways of working
• Improve data quality, reporting, and system usability
• Act as the primary interface between Australasia and global product/engineering teams
• Ensure local improvement and system needs are clearly defined, scoped, and delivered
• Reduce rework through improved requirements quality and clarity
• Advocate for Australasian priorities within global roadmaps
• Establish Structured, Repeatable Approaches For Requirements gathering
• Solution validation and testing
• Delivery governance and sign-off
• Support effective rollout and adoption of system and process improvements
• Act as an escalation point for complex system or process-related issues
• Support delivery of the Australasian “Beyond the Badge” roadmap
• Translate strategic priorities into actionable improvement initiatives
• Identify opportunities for growth through improved processes, systems, and customer experience

Skills

Continuous Improvement

Program Management

Product Management

Structured problem solving

Stakeholder Management

UAT & QA leadership

Agile / Hybrid environments

Tools

Freshdesk

Zendesk

Job description

Landauer Australasia, part of Fortive, seeks a Product & Improvement Manager to lead continuous improvement across systems, processes, and customer experience. You will bridge customers, operations, and global product teams to deliver measurable business value through system and process enhancements, with a focus on existing platforms and scalable improvements.

The role is full-time with outcomes based on measurable improvements, acting as local Product Owner for Australasia and driving backlog