Continuous Improvement Operations Manager

Chartered Accountants Australia and New Zealand; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible hybrid work model

Great Place to Work certification

Family Inclusive Workplace

Job summary

Chartered Accountants Australia and New Zealand (CA ANZ) in Sydney CBD invites an experienced Continuous Improvement Operations Manager to elevate the delivery of the CA Program and Pathways. You will lead cross-functional improvement initiatives, leverage data, feedback and digital tools to simplify processes, enhance candidate experience and performance.

Collaborating with Education, Technology, Data, Risk and Compliance teams, you will drive governance, change activities and delivery

Qualifications

• Extensive management experience in operations, programs or CI.
• Demonstrated CI leadership with measurable outcomes.
• Strong stakeholder management and influencing skills.
• Ability to use data/insights to drive decisions and improve performance.
• Experience with governance, risk management and compliance processes.
• Excellent written and verbal communication and attention to detail.
• Bachelor’s or Master’s degree or equivalent experience.

Responsibilities

• Lead and implement initiatives to improve operational delivery, workflows and candidate experience.
• Identify opportunities to use AI, automation, data and digital solutions to improve efficiency.
• Leverage surveys and feedback channels to understand candidate needs and drive improvements.
• Partner with Technology and Data teams on reporting, dashboards and analytics for decisions.
• Build relationships across the organisation and represent the CA Program in forums and working groups.
• Support timetable planning, candidate pathways, website content and Salesforce queues.
• Plan and deliver change activities, including impact assessments, stakeholder comms, readiness and training.
• Ensure program operations meet governance and external education requirements.

Skills

Stakeholder management

Data-driven decisions

Change management

Governance & compliance

Communication

Leadership

Problem solving

Education

Bachelor’s or Master’s degree

Tools

Salesforce

SITS

D2L

Job description

Continuous Improvement Operations Manager

Chartered Accountants Australia and New Zealand – Sydney CBD NSW

We’re looking for an experienced Continuous Improvement Operations Manager to help enhance the operational delivery of the CA Program and Pathways programs.

Working within our Education and Marketing business unit, you’ll lead improvement initiatives that simplify processes, strengthen operational performance and create an exceptional experience for our candidates. You’ll use data, feedback and operational insights to identify opportunities for improvement, while exploring how technology, automation, AI and digital tools can support more efficient and effective program delivery.

You’ll collaborate with teams across the organisation, including Education, Technology, Data, Risk and Compliance, Member Support, Account Management and Careers Engagement. You’ll also contribute to strategic initiatives, change activities and governance requirements that support the continued evolution of our education programs.

Key responsibilities:

• Continuous improvement: Lead and implement initiatives that improve operational delivery, workflows and the overall candidate experience.
• Technology and innovation: Identify opportunities to use AI, automation, data and digital solutions to improve efficiency and program delivery.
• Candidate experience: Use surveys, focus groups and feedback channels to understand candidate needs and lead meaningful improvements.
• Data and insights: Partner with Technology and Data teams on reporting, dashboards and analytics that support informed decision-making.
• Stakeholder engagement: Build strong relationships across the organisation and represent the CA Program in stakeholder forums and working groups.
• Operational oversight: Support timetable planning, candidate pathways, website content, knowledge resources, Salesforce queues and shared inboxes.
• Change management: Plan and deliver change activities, including impact assessments, stakeholder communication, readiness planning, training coordination and post-implementation reviews.
• Governance and compliance: Work with Education, Risk and Compliance teams to ensure program operations meet internal governance and external education requirements.

ABOUT YOU

You’re a collaborative and solutions-focused leader who can turn complex operational challenges into practical, sustainable improvements. You’re comfortable bringing people together, influencing across organisational boundaries and managing multiple priorities in a fast-paced environment.

You’ll bring:

• Extensive management experience across operations, program management or continuous improvement, ideally within higher education, professional education or another complex candidate-facing environment
• Demonstrated experience leading continuous improvement and change initiatives with measurable outcomes
• Strong stakeholder management, collaboration and influencing skills
• The ability to use data and insights to guide decisions and improve operational performance
• Experience working with governance frameworks, compliance requirements and risk management processes
• Excellent written and verbal communication skills, with strong attention to detail
• A bachelor’s or master’s degree, or equivalent experience

Experience with education technology platforms such as SITS, D2L or Salesforce will be advantageous, along with project management, risk mitigation and experience identifying opportunities for AI, automation or other digital solutions.

ABOUT US

Chartered Accountants Australia and New Zealand (CA ANZ) represent more than 140,000 financial professionals, supporting them to make a difference in the communities in which they work and live. We are committed to advancing the profession through high ethical standards, delivering world class services and education, and advocating for the public good. Guided by our purpose and values, we aspire to be a magnet for diverse talent, equip our members for success, and lead the way in sustainability, innovation, and trust in business and finance.

WHAT’S IN IT FOR YOU

At CA ANZ, we’re committed to fostering a workplace that reflects our values of collaboration, integrity, diversity and accountability. As part of our ambition to attract diverse talent and build an adaptive, member centric organisation, we’re proud to be certified as both a Great Place to Work® and Family Inclusive Workplace™ reflecting the genuine experiences of our people.
We actively support your work-life wellbeing through leading policies and practices, including flexible work arrangements, parental leave and carer support—helping you thrive both at work and at home.

• A strong focus on equity, diversity, and inclusion embedded in everything we do
• Opportunities to grow your career through inspiring learning and development pathways
• The chance to contribute to meaningful work that supports sustainability and the public good
• A flexible hybrid work model that balances autonomy with the benefits of in-person collaboration
• A culture that values your voice and empowers you to make an impact in your community and profession
• Enjoy the end of year break with 2 additional paid leave days (subject to annual approval)
• Work for a certified Great Place to Work® (global recognition based on anonymous feedback from our people)

CA ANZ welcomes applications from people of all ages, genders, cultural and linguistic backgrounds, Māori, Pasifika, Aboriginal and Torres Strait Islander peoples, people with a disability, and people who are diverse in gender and sexuality.

Please note: We are not engaging recruitment agencies for this role. Unsolicited CVs will not be accepted.