Contact Centre Representative WA

Silverchain; City Of Stirling; Hybrid; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Salary packaging up to $18,500

Annual leave 4-5 weeks

Paid parental leave

Discounts and perks

Referral program

Job summary

Silverchain in Australia is seeking Customer Service Representatives to join the National Contact Centre, starting Monday 30th November. You will be the welcome voice, handling inbound calls from aged and health care clients, care workers and stakeholders, delivering outstanding service in every interaction.

You will complete 4 weeks of paid full-time training at Osborne Park before transitioning to a hybrid work model, with shifts from home and in office between 6am and 6pm, and a Monday–Friday

Qualifications

• Previous experience in a customer service environment.
• Strong communication and active listening skills.
• Empathy, patience and a solution-focused approach.
• Resilience and a positive attitude.
• Ability to work autonomously and as part of a team.
• Strong computer skills.

Responsibilities

• Handle inbound calls from clients and care workers.
• Deliver outstanding service with every interaction.
• Undertake training and work within hybrid model.

Skills

Customer service experience

Communication skills

Active listening

Empathy and patience

Resilience

Teamwork

Computer skills

Job description

Contact Service Representatives WA

• $35.30 + Super + 17.5% leave loading
• Work from home 4 days per week after probation period
• Salary Packaging of up to $18,500

The role

We’re seeking talented Customer Service Representatives to join our National Contact Centre commencingMonday 30th November. In this role, you’ll serve as the welcoming voice of Silverchain, delivering outstanding service to our clients and internal customers with every interaction.

As the first point of contact, you’ll handle inbound calls from Silverchain’s aged and health care clients, care workers, and various stakeholders, and manage inquiries and requests efficiently whilst remaining calm.

You will be required to undertake 4 weeks of compulsory paid full-time trainingfrom our office in Osborne Park, which is accessible via public transport.

Once you have completed office-based training and we've set you up for success in the role, you will be part of our hybrid work model.

This role is based at our office in Osbone Park and once you have completed training you will be part of our hybrid work model where you will work a mix of shifts from home and in office.

What’s on offer

• $35.30 per hour. (shift penalties apply) + super
• Full time roles. Monday - Friday with working hours scheduled between 6am and 6pm.
• Part time roles available requiring a minimum of 30 hours commitment per week, working 6 hours per day Monday to Friday, with working hours scheduled between 6am-6pm.
• You will be part of our hybrid work model once you have completed training and we have set you up for success.
• Working for a non-profit organisation, you have the opportunity to salary package up to $18,500 tax free.
• 4-5 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
• Be part of a supportive and people-focused team.
• Paid parental leave provisions.
• Discounts from several retailers, health insurance & fitness providers, etc incl HBF, Medibank and NIB
• Social club discounts - discount tickets to events and attractions incl, cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more.
• Referral Scheme - receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain.

What we’re looking for

• Previous experience within a customer service environment.
• Strong communication and active listening skills.
• Empathy, patience and a solution-focused approach.
• Resilience and a positive attitude.
• Ability to work autonomously and as part of a team.
• Strong computer skills.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Brand Story

https://www.youtube.com/watch?v=QjEdqEyJ_bk