Configuration Manager - OCS

V/Line; Melbourne; Hybrid; AUD 115,000 - 135,000; Full time

Benefits offered by this job

Myki travel benefits

Flexible working

Career development opportunity

Job summary

V/Line's Configuration Manager - OCS role is responsible for managing changes affecting Operational Control Systems, ensuring changes are planned, documented and implemented with configuration integrity. The role coordinates governance, supports project delivery and helps manage business risks.

You will work with a broad range of stakeholders in a hybrid environment, coordinating across projects, engineering and operations, while maintaining accurate configuration information and supporting

Qualifications

• Experience coordinating and embedding change initiatives across multiple teams.
• Strong understanding of governance, risk and compliance processes.
• Ability to document, assess and implement changes with accuracy.

Responsibilities

• Lead the Change Control Advisory Board and governance for Operational Control Systems.
• Coordinate change activities across projects, engineering, maintenance and operations.
• Facilitate change governance, approval and compliance processes.
• Maintain configuration records, databases and asset information.
• Support ServiceNow change management processes and risk adherence.
• Identify opportunities to improve change and data management practices.

Skills

Change governance

Stakeholder engagement

Change coordination

Governance and risk

ServiceNow (ITSM) exposure

Tools

ServiceNow

Job description

• Drive continuous improvement across governance and change processes
• Work closely with projects, engineering and operational teams
• 2-year fixed-term opportunity with a flexible hybrid working model

Configuration Manager OCS

• Drive continuous improvement across governance and change processes
• Work closely with projects, engineering and operational teams
• 2-year fixed-term opportunity with a flexible hybrid working model

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About The Role

The Configuration Manager - OCS is responsible for managing changes affecting Operational Control Systems, ensuring changes are planned, controlled, documented and implemented effectively while maintaining configuration integrity. The role ensures changes are appropriately assessed, documented, governed and implemented, while maintaining the integrity of configuration information and supporting ongoing improvements to change management practices.

Working with a broad range of stakeholders, you'll coordinate change activities, facilitate governance processes, support project delivery and help ensure business risks are effectively managed.

Key accountabilities include

• Lead the Change Control Advisory Board, driving effective governance and decision-making for Operational Control Systems.
• Coordinate change activities across projects, engineering, maintenance and operational stakeholders.
• Facilitate change governance, approval and compliance processes.
• Maintain accurate configuration records, databases and asset information.
• Support the administration and improvement of the ServiceNow change management process.
• Monitor and support adherence to risk management and change control requirements.
• Contribute to the successful delivery of projects by managing operational impacts and change-related activities.
• Identify and implement opportunities to improve change management and data management practices.
• Prepare and maintain documentation to support governance, traceability and decision-making.
• Foster stakeholder engagement and support for change initiatives.

About You

You're an organised and collaborative professional who enjoys bringing people together to achieve shared outcomes. You understand the importance of effective governance and change management and can balance operational requirements, stakeholder needs and business objectives to deliver practical solutions.

Our ideal candidate will possess the following

• Demonstrated experience coordinating and embedding change initiatives, system improvements or projects within operational, technology, infrastructure or asset management environments.
• Strong understanding of change control, governance, risk and compliance processes, with the ability to ensure changes are effectively documented, assessed and implemented.
• Proven ability to build stakeholder engagement, facilitate discussions and influence outcomes across diverse stakeholder groups.
• Experience maintaining configuration information, records and databases, with a high level of accuracy and attention to detail.
• Strong planning, coordination and organisational skills, with the ability to manage competing priorities and support successful delivery outcomes.
• Practical problem-solving skills and sound judgement, with the ability to balance operational impacts, risk and business requirements.
• A continuous improvement mindset, with a proven ability to identify opportunities and implement more effective ways of working.
• Demonstrated alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Highly Regarded

• Experience using ServiceNow or similar IT service management, workflow or ticketing systems; exposure to ITIL principles.
• Experience within rail, transport, infrastructure, asset-intensive or technology environments.
• Background in Operational Technology (OT) environments would be highly regarded.

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

• Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [e-mail] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

This role offers a starting salary from $120,000 inclusive of superannuation, with the potential for a higher package based on skills, experience and overall suitability. You'll also enjoy Myki travel benefits, flexible working arrangements and the opportunity to build a long-term career with an organisation that actively supports internal growth and development.

The selection process may include online and video assessments, as well as a behavioural interview.

Applications close: 11.59 pm Sunday, 1 November 2026