Configuration Management Manager

Southern NSW Local Health District; St Leonards; Hybrid; AUD 150,000 - 183,000; Full time

Benefits offered by this job

Hybrid working options

Salary up to $182,954 plus 12% super &

17.5% annual leave loading

Job summary

eHealth NSW is seeking a Configuration Management Manager to lead governance of CMDB/CMS data, drive service integration and improve data quality across NSW Health. You will mentor a team of Configuration Analysts and partner with stakeholders to embed trusted configuration information into service delivery decisions.

This role requires 3+ years in IT Service Management within large organisations, strong ITIL knowledge, and proven leadership.

Qualifications

• 3+ years of IT Service Management experience in a large, complex organisation including CMDB/CMS governance.
• Strong knowledge of ITIL practices across Configuration Management, Change Enablement, Service Transition, Incident and Problem Management.
• Experience establishing and governing enterprise-wide frameworks, policies, standards and compliance mechanisms.
• Demonstrated leadership building, mentoring and developing high-performing teams.
• Strong stakeholder engagement, influencing and negotiation skills with the ability to drive accountability.
• Experience managing data governance, audits, compliance activities, reporting and continual improvement initiatives.
• Excellent analytical and communication skills with the ability to translate complex information into actionable insights.

Responsibilities

• Lead and mature Configuration Management practices across NSW Health, ensuring trusted configuration data supports service delivery, operational performance and informed decision-making.
• Govern CMDB and CMS data, driving data quality, compliance and ongoing service integration improvements.
• Develop and maintain enterprise-wide CM frameworks, policies, standards and controls to promote consistency and accountability.
• Partner with service owners, technical teams and stakeholders to strengthen CM practices and improve data integrity.
• Monitor and report on CM compliance, governance outcomes, audits and data quality metrics.
• Lead and support continual improvement initiatives to enhance CM services' maturity, effectiveness and value.
• Manage and develop a team of Configuration Analysts, fostering a high-performing culture focused on service excellence.

Skills

IT Service Management

CMDB/CMS governance

ITIL practices

Leadership

Stakeholder engagement

Data governance

Tools

ServiceNow CMDB

CMS

Job description

Lead work that improves healthcare outcomes at scale – with flexibility and strong organisational support

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards
• Attractive salary, up to $182,954 + 12% Super + 17.5% annual leave loading

Applications Close:11:59pm,Sunday 20 th September 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

As a Configuration Management Manager, you will lead and mature Configuration Management across NSW Health by governing CMDB/CMS data, driving service integration, improving compliance and data quality, and partnering with stakeholders to ensure trusted configuration information supports service delivery and decision-making. The role also leads a team of Configuration Analysts and drives continual improvement initiatives.

In this role, you will:

• Lead and mature Configuration Management practices across NSW Health, ensuring trusted configuration data supports service delivery, operational performance and informed decision-making.
• Govern Configuration Management Database (CMDB) and Configuration Management System (CMS) data, driving data quality, compliance and ongoing service integration improvements.
• Develop and maintain enterprise-wide Configuration Management frameworks, policies, standards and controls that promote consistency and accountability across the organisation.
• Partner with service owners, technical teams and stakeholders to strengthen Configuration Management practices and improve the integrity of configuration information.
• Monitor and report on Configuration Management compliance, governance outcomes, audits and data quality metrics, identifying opportunities for improvement and risk mitigation.
• Lead and support continual improvement initiatives that enhance the maturity, effectiveness and value of Configuration Management services.
• Manage and develop a team of Configuration Analysts, fostering a collaborative, high-performing culture focused on service excellence.
• Drive stakeholder engagement and influence outcomes across diverse groups to ensure Configuration Management obligations, ownership and governance requirements are understood and embedded.

About You

You’re a collaborative and influential service management leader who thrives in complex environments. You enjoy driving governance, improving service outcomes and building strong relationships across technical and business teams.

To be successful in this role, you'll bring:

• 3+ years’ experience in IT Service Management within a large and complex organisation, including Configuration Management and CMDB/CMS governance.
• Strong knowledge of ITIL practices, particularly Configuration Management, Change Enablement, Service Transition, Incident and Problem Management.
• Experience establishing and governing enterprise-wide frameworks, policies, standards, controls and compliance mechanisms.
• Demonstrated leadership experience building, mentoring and developing high-performing teams.
• Strong stakeholder engagement, influencing and negotiation skills, with the ability to drive accountability and outcomes.
• Experience managing data governance, audits, compliance activities, reporting and continual improvement initiatives.
• Excellent analytical, problem-solving and communication skills, with the ability to translate complex information into actionable insights.
• Demonstrated ability to lead organisational change and manage competing priorities in a complex environment.

Highly Desirable

While not essential,we'llbe highly interested in candidates with experienceor knowledgein:

• ServiceNow CMDB, Configuration Management Systems (CMS) or similar enterprise platforms.
• Large-scale health, government or highly regulated environments.
• Asset lifecycle management, service mapping, discovery and automation technologies.
• Configuration data governance, RACI models and data ownership frameworks.
• Audit, risk and assurance practices relating to technology and service management environments.
• Relevant ITIL, Service Management or related certifications.

What’sin it for You?

AteHealth NSW, our benefits are designed to provide you with the flexibility,growthand support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.