Conference & Events Operations Manager

Oscars Group; Gold Coast City; Vor Ort; AUD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Onsite parking

Employee Assistance Program

Leadership development opportunities

Career progression across IHG & Oscars

Zusammenfassung

Crowne Plaza Surfers Paradise is seeking a dynamic Conference & Events Operations Manager to lead banquets, conferences and weddings in a fast-paced hotel setting. You will drive service standards, cost control and guest satisfaction while delivering premium experiences in partnership with the hotel leadership team.

The role reports to the Hotel Operations Manager and offers career progression within one of Australia’s largest hospitality groups.

Qualifikationen

• Proven leader with significant experience in hotel conferencing and events operations.
• Strong commercial acumen with experience managing budgets and cost control.
• Guest-focused with a track record of delivering premium service standards.
• Confident, hands-on leader who inspires, mentors, and develops teams.
• Highly organised with strong communication and stakeholder management skills.
• Current RSA & RCG qualifications
• Solid knowledge of WHS legislation and compliance
• KPI-driven with the ability to lead performance outcomes

Aufgaben

• Provide senior leadership across banquets, conferences, and events operations
• Drive service standards, operational excellence, and guest satisfaction
• Oversee departmental financial performance including budgeting, forecasting, and cost control
• Lead workforce planning, rostering, and team performance to meet commercial targets
• Monitor guest feedback and implement continuous improvement initiatives
• Identify opportunities to maximise revenue and operational efficiencies
• Maintain strong communication with hotel leadership and key stakeholders

Kenntnisse

Leadership

Budget management

Guest service

Stakeholder management

Communication

KPI driven

Jobbeschreibung

About the Venue:

Crowne Plaza Surfers Paradise is a premium hotel ideally positioned between the iconic Surfers Paradise strip and the vibrant Broadbeach precinct. Renowned for its versatile conference and event spaces, the hotel is a destination of choice for large-scale conferences, corporate events, and weddings, offering the ideal blend of business and leisure in a standout coastal location.

About the Role:

We are seeking a dynamic and experienced Conference & Events Operations Manager to oversee banquets and events operations at Crowne Plaza Surfers Paradise. This role is ideal for an events-focused hospitality professional who thrives in a fast-paced hotel environment and brings strong leadership, operational excellence, and a passion for delivering outstanding guest experiences.

Reporting to the Hotel Operations Manager, you will lead a large and dedicated banquets team across conferences, events, and weddings, ensuring seamless execution while driving service standards, team performance, and financial outcomes. With the beach on your doorstep and a supportive leadership team around you, this role offers both career progression and lifestyle balance.

Key Responsibilities:

• Provide senior leadership across banquets, conferences, and events operations
• Drive service standards, operational excellence, and guest satisfaction
• Oversee departmental financial performance including budgeting, forecasting, and cost control
• Lead workforce planning, rostering, and team performance to meet commercial targets
• Monitor guest feedback and implement continuous improvement initiatives
• Identify opportunities to maximise revenue and operational efficiencies
• Maintain strong communication with hotel leadership and key stakeholders

About You:

• Proven leader with significant experience in hotel conferencing and events operations
• Strong commercial acumen with experience managing budgets and cost control
• Guest-focused with a track record of delivering premium service standards
• Confident, hands-on leader who inspires, mentors, and develops teams
• Highly organised with strong communication and stakeholder management skills
• Current RSA & RCG qualifications
• Solid knowledge of WHS legislation and compliance
• KPI-driven with the ability to lead performance outcomes

Benefits:

• Opportunity to lead conferences and events at a premium, newly refurbished hotel
• Senior leadership role within one of Australia’s largest hospitality groups
• Career progression opportunities across IHG and Oscars Group
• Reward and recognition programs
• Internal and external leadership development opportunities
• Supportive, collaborative, and high-performing team culture
• Onsite parking and Employee Assistance Program

About Us:

Oscars Group is a leading privately owned hospitality group founded in 1986 by the Gravanis family. With a portfolio of 46+ assets across NSW, Queensland, and Victoria, the group operates across accommodation, conference and events centres, pubs and gaming, retail liquor, chartered vessels, and commercial and residential developments.