Conference and Events Supervisor

Mondrian; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted meals

World class training programs

Employee assistance program

Job summary

Mondrian on the Gold Coast is seeking a Conference and Events Supervisor to lead daily operations, ensuring world-class service and flawless guest experiences. You will support the Operations Manager, train staff, and uphold luxury standards while collaborating with culinary and bar teams for seamless events.

The role requires a passion for hospitality, strong communication, and a current Queensland RSA certificate, with flexible availability including weekends and holidays.

Qualifications

• Love hospitality and guest experiences.
• Excellent communication with guests and team.
• Positive energy and pro-active attitude.
• Flexible availability including weekends/evenings/holidays.
• Current Queensland RSA Certificate.

Responsibilities

• Support the Conference and Events Operations Manager in daily operations.
• Ensure guests have a memorable, seamless experience.
• Lead by example, deliver polished, intuitive service.
• Train and develop staff to meet service standards.
• Maintain knowledge of banqueting menu, ingredients, beverages.
• Uphold health, safety, hygiene and liquor regulations.
• Coordinate with culinary and bar teams for smooth service.
• Assist with stock, ordering and inventory management.
• Induct new team members to Brand/Service Standards.
• Attend compliance training and development programs.

Job description

The Conference and Events Supervisor will play a pivotal role in delivering an exceptional dining experience across the Venue. Supporting the Conference and Events Operations Manager, you will oversee the daily Conference and Events operations, ensuring seamless service, operational excellence, and a team culture that reflects Mondrian’s signature hospitality. You will lead by example, enhancing guest engagement and contributing to business success. With a focus on team leadership, service standards, and operational efficiency, you will help shape a conference and events experience that meets the highest expectations.

This role reports directly into the Conference and Events Operations Manager or their designate.

ABOUT THE ROLE

• Support the Conference and Events Operations Manager in daily operations, ensuring smooth delivery.
• Ensure guests enjoy a memorable and seamless experience that reflects the hotels luxury standards.
• Anticipate and respond to guest needs, handling any complaints or feedback professionally and efficiently.
• Work hands-on with the team, leading by example, consistently delivering polished, intuitive, and engaging service.
• Support the Conference and Events Operations Manager in staff training, development, and ensuring service standards are met.
• Maintain a deep knowledge of the banqueting menu, including ingredients, preparation methods, and beverages.
• Uphold high standards of cleanliness, hygiene, and compliance with health and safety regulations.
• Collaborate with the culinary and bar teams to ensure smooth service transitions and a cohesive dining experience.
• Assist with stock control, ordering, and inventory management as required.
• Attend briefings with team members, updating them on client requirements.
• Ensure all operations comply with health, safety, and liquor licensing regulations.
• Promote the Hotels unique offerings, actively driving guest engagement and upselling opportunities.
• Address guest requests and handle complaints promptly, following through to resolution.
• Inducting new team members within the department to feel welcomed and to be able to carry out their duties in accordance with the Brand/Service Standards and Procedures Manuals.
• Participate in scheduled compliance training and development programs provided by Ennismore
• Consider the financial impact on Ennismore for all activities and commitments.

ABOUT YOU

• Genuinely love hospitality and creating memorable guest experiences
• Bring positivity, personality and energy to each shift
• Have strong communication skills and a professional approach
• Flexible with availability – including weekends, evenings and public holidays
• Must have a current Queensland RSA Certificate

WHAT WE OFFER

• Work across an iconic luxury hotel in one of Australia’s most exciting lifestyle destinations.
• Be part of a creative, fast-moving team with genuine opportunities to grow.
• Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!
• Discounted duty meals
• Access to world class training programs and strategic career development opportunities.
• Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us.